Clipping of news on Brazilian Culture, Law and Citizenship
06/13/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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When a newly acquired product has a problem is reassuring to know that it is still within the warranty period. After all, this ensures that the consumer will not have to bear the cost for its repair or possible replacement. But did you know that there are several types of warranty?
In order to ensure the consumer the quality, efficiency and durability of a product, there are at least three types of security: the legal, contractual and extended.
The legal guarantee is established by the Consumer Protection Code (CDC) and is independent of contract forecast: the law guarantees and point. Thus, the consumer has 30 days to complain of problems with the product if it is not durable (a food, for example), or 90 days if it is durable (a washing machine, for example).
What many people do not know is that in the case of a hidden defect (that no apparent defect, which only shows after a certain time of use), the period provided by the CDC starts counting from the moment that defect is found.
Already the contractual warranty is the manufacturer or supplier adds to your product, but is not mandatory. His term begins from the date of issue of the invoice, with the term and conditions imposed by the company - usually established in "warranty term."
In the case of extended warranty (usually offered by stores with terms like "super guarantee") comes into play a third company, unrelated to the manufacturer that actually provides a safe for the consumer. Within this type of guarantee, there are three modes: the original, whose coverage is the same as the original factory warranty; Larger original, which has additions to the original; and differentiated, which is narrower than the original.
For Idec, in general, not worth paying for the extended warranty, unless the contract offer some advantage indeed. Before opting for it, it is recommended you inquire about the mode of safe consumer and request a copy of the contract or policy and review it carefully.
Exchange
According to Article 18 of the CDC, the supplier and the manufacturer have 30 days from the complaint, to remedy the problem of the product. Extrapolated this period, the consumer may require a similar product, the immediate refund of the amount paid or the proportional reduction in the price. However, the period of one month should not be stipulated in case it is essential defective product - like a refrigerator, for example - and the exchange must be immediate.
It also sets the Code, the consumer can complain about the defect to the manufacturer or the store where you bought the goods, whichever you prefer. Both have joint responsibility to solve the problem. However, as stated a IDEC research, the major retail chains do not meet the legal deadlines for complaints and "push" the consumer for technical assistance.
Source: Idec
To access the IDEC website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.