Clipping of news on Brazilian Culture, Law and Citizenship
06/13/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Soon after holidays such as Valentine's Day, many consumers return to stores to exchange the gift given or received. So let us remember a post from the series "Five Tips" which deals with this subject.
1. Exchange by taste or size
The store is not required to make the exchange, unless at the time of sale it has been committed to the customer to do it. Of course, most stores opts for service to the consumer to win and hold a new sale.
So before you buy, inquire about the conditions of exchange of the property.
2. Exchange by default
The supplier has 30 days to resolve the problem. Therefore it is essential that the consumer has a document with the day when the complaint was made.
If the repair is not done within 30 days, the consumer can choose to exchange the product, money back or proportional price reduction.
In case of essential products, or because of the default extension to replace the damaged parts compromising the fundamental characteristics of the product or decrease its value, the period of 30 days should not be applied. In this case, it is the return of the amount paid or immediate replacement of the product.
3. For the Internet
If purchased by telephone, catalog and Internet, for example, the consumer can exercise the right of cancellation within seven days - from the date of purchase or receipt of the product. It is important to formalize the withdrawal in writing.
If you have already received the product should return it with the right to receive back the amount paid, including shipping.
If you want to only exchange the product, check the return policy of the site.
4. Replacing
Save the invoice or sales receipt and the present time to make the switch. In case of garments, keep the product label.
5. exchange value
When making the exchange, shall prevail the amount paid for the product, even when settlements or increase in price.
Recalling that when the exchange is the same product (brand and model, only changing the size or color), the supplier may not require value-add, not the consumer request price reduction, if there is a change between what was paid and the value on the exchange.
Source: Procon-SP Foundation
To access the site Procon-SP Foundation, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.