Increasing complaints against TV subscription
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Problems with cancellation of services and collection of cases that are inappropriate generate more care for TVs by signing the Coordination of State and Consumer Protection of Paraná (Procon / PR).
From 1st of January 2008 until yesterday, the agency recorded 2,457 attendances. The orientation is always ask for a copy of the contract and read all the terms before closing the deal, including the contacts made through call centers.
The lawyer Marta Favret Paim of Procon / PR, the fact that customers are dependent on information and charges raised by attendants on the phone.
"It offered many advantages, but in practice are not always met," he says. According to her, are common in cases of consumers who do not receive all channels that promised or paid higher values than originally agreed.
Moreover, given so many advantages to attract customers are not informed about the counter-parties, such as the fidelity of the contract. If consumers decide to break it before the allotted time, you can pay a fine. "This lack of information is used by most companies," warns Martha.
To avoid problems, it guides the consumer to demand a copy of the contract before closing the purchase of the package of cable TV. "Just say yes after reading all the clauses. And stay with the copy and all protocols of care by telephone. Why then is hard to prove that the attendant said 'x' and the consumer received 'y'. Before closing the deal, the customer can also request a visit. If the supplier is to deny this, is showing that it has no interest in delivering customer service properly, "said Marta.
When the negotiation with the provider of service occurs through the phone, you should also ask whether it has representatives in the city or a physical store. This can happen because a huge difficulty in communicating with the company when a problem arises.
On contracts made by condominiums, the lawyer of Procon / PR states that contracts can be made on behalf of the condominium or individually.
The Brazilian Association of TVs for Signature (ABTA), through its executive president, Alexandre Annenberg, said it is difficult to talk about local incidents because the ABTA has no detailed information of companies.
However, he said that more than satisfaction in call centers complain of these companies. What can happen in many cases is a mistake of understanding by both businesses and by consumers. He also said that heavy are investing in training of those working in customer service, to offer a service better.
Source: Paraná Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.
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