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Fan status and their rights

05/13/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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In force since 2003, the Statute of the Fan (Law 10,671 / 03 and updated by Law 12,299 / 10) sets out rights and duties of fans and sports practice entities (clubs and federations) equating those parties to the relationship between consumer and supplier provided for in the Code Consumer Protection (CDC). 

The protection of consumer health and safety is one of the basic rights of the CDC and the law that protects the fans there is also forecast on the subject. According to the Statute, there can be no ticket sales that exceeds the maximum number of existing public capacity in the stadium or gym, and the stadiums with a capacity exceeding ten thousand (10,000) people should keep central technical information with sufficient infrastructure to enable monitoring by the present public image. 

The law also states that the principal club of departure (responsible for safety and to resolve the event of problems) should apply to the competent public authorities the presence of public security officers, duly identified, responsible for the safety of the fans inside and outside the stadiums and other locations of holding sporting events. 

It is also up to the principal to inform the transport of organs and hygiene, the data necessary for the safe departure, especially: the place; the opening hours of the stadium; the public capacity of the stadium; and the expectation of the public; and make available to the guiding fan and customer service for forwarding complaints in place easily accessible and situated in the stadium. 

The statute also provides that the game client hire personal accident insurance, with the beneficiary carrier fan ticket, valid from the moment they enter the stadium. The club must also provide an ambulance, doctor and two nurses standard for every ten thousand spectators to the game. 

Importantly, the consumer must also do their part, the law provides conditions for access and supporter stay in the sports hall, they are: 

- Being in possession of a valid ticket; 

- Do not carry objects, beverages or prohibited substances or likely to generate or facilitate the commission of acts of violence; 

- Consent to the personal journal prevention and safety; 

- Do not carry or display posters, flags, or other signs with offensive messages, including racist or xenophobic character; 

- No chanting discriminatory, racist or xenophobic; 

- Do not throw objects of any kind within the sports grounds; 

- Do not carry or use fireworks; 

- Not to incite and not acts of violence in the stadium, whatever its nature. 

Transparency 

The statute also provides that the fans have the right to transparent sports competitions, so it requires that clubs and associations publish a regulation and a table of the championships to be played on their websites. 

The law also provides that if adopt, in at least one national competition, competition system in which the participating teams know, prior to the beginning, the amount of matches that will compete as well as their opponents. 

The Borderô matches, as well as the scales of referees must also be informed. 

Ticket Sales 

Tickets for members of professional competitions matches are to be offered for sale until 72 hours before the start of the game - this period is reduced to 48 hours in cases of knockout tournaments. 

When buying the ticket, the consumer is entitled to proof, which will serve as proof if you need to make a claim. 

In the case of fans entitled to half-price, tickets should be available at all retail outlets (including via internet).

 

Source: Procon-SP

To access the Procon-SP site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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