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05/11/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
05/11/2016
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Practice would be adopted in all shops accredited for security, says MPRJ
by The Globe
Of course the service shop - Disclosure
RIO - Claro can not refuse payment in cash in their accredited stores. It is the public prosecutor of the State of Rio de Janeiro (MPRJ) obtained in court decision injunction in civil action challenging the practice of cell phone carrier to require debit card to consumers quitem your invoices in offices.
According to the 2nd Prosecutor of Public Guardianship of Justice Consumer Protection and Capital Taxpayer, which supports the action, the company has refused, on the commercial points of their accredited to receive the payment of invoices of money consumers. A civil investigation was initiated in 2015 to investigate news indeed sent to MPRJ.
The store was refusing to receive the cash payment of bills is located at Rua do Ouvidor, in downtown Rio. Call to manifest, Claro claimed it is an isolated and punctual fact, but survey of the Support Group Promoters (GAP / MPRJ), it was found that it was a practice to all shops accredited for security reasons.
In the face of such a finding, it was proposed the signing of Conduct Adjustment Commitment (TAC), which was, however, rejected by Claro to understand that there are no defects or abusive practices in the provision of their services.
The prosecutor Rodrigo Earth points out that the practice requires the customer to discharge obligation assumed by contracting the service, the duty to keep account in a financial institution.
"And transfer the duty of safety to the consumer is abusive," the promoter.
The Court considered excessive demand, contrary to the Consumer Protection Code (art. 39, V). If fails to comply with the decision, the company may be fined R $ 30,000 per case checked.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.