Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

ANEEL suspended telemarketing services to consumers

09/05/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

transparent image

Author: ANEEL

telemarketing to consumers

ANEEL announced that, due to budget contingency, the following services from its Central Teleservice (CTA) will be suspended from this Friday (6/5):

phone 167

Chat online at ANEEL portal

0800-727-0167 (Convening State Agencies)

The electricity distribution companies are the first choice for claims and continue to serve normally. Requests unresolved by the concessionaire may be sent to the Agency in form on the website of ANEEL on the Internet (www.aneel.gov.br) or mail to the Office of Administrative Mediation Sector Ombudsman and Public Participation (SMA) - SGAN 603, module I, 70830-110, Brasília (DF).

The situation is an emergency and is expected transient. ANEEL works to overcome the budget constraint, a prerequisite to enable the resumption of suspended work, still in 2016.

contingency

To fund its activities in 2016, ANEEL estimated R$ 200 million budget, but the government approved the half value: R$ 100 million. Through parliamentary amendments to Ombudsman and Inspection, the amount was increased to R$ 120 million. Decree 8,760 / 16 reduced the budget to R$ 90 million, and in April, Decree 8,700 / 16 restricted the Agency's budget to R$ 44 million.

The contingency entail restrictions on the Agency's main activities, to the detriment of society and the Brazilian electricity sector. Before the frame is necessary to discontinue services, although essential, such as supervision, ombudsman and information technology, among others.

By law the cost of the activities is made possible by ANEEL Inspection Fee paid by all consumers in the energy bill. In 2015, the rate of revenue exceeded R$ 450 million and revenue forecast in 2016 is R$ 489 million.

 

Source: ANEEL

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.