Clipping of news on Brazilian Culture, Law and Citizenship
05/04/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon Carioca prepared a booklet with tips and guidelines for Mother's Day. The booklet of the municipal agency guidance on the rules to be followed in relations between suppliers and consumers. Check it:
If you pay in cash you have discount? All products or services should present their prices in a clear and conspicuous manner. The total cash price and the amounts in installments should be informed. Payments made on the credit card without installments on direct debit or checks, cash payments are considered, so the consumer can ask for a discount, and it gives us cash payments made.
Can I test the product I'm buying? The consumer has the right to obtain information about the products they are buying. In buying electronics, for example, the customer can ask to test the proper functioning of the article.
The shopkeeper is not obliged to exchange the product if it is not defective and are in perfect condition. If this did not please, not served or was not quite the expected color, the way is to rely on the goodwill of the trader.
He malfunctioned. How long can I complain? In case of durable goods such as home appliances, toys, books and cars, for example, you have 90 days from the date of use of the product to complain. For non-durable goods such as food, clothing, the period is 30 days.
Has no service in my town. And now? If the consumer has to send the product for service in another city, the cost for shipping and return of the product is the vendor, regardless of size of the product. If the product again shows the same problem, the consumer has the right to receive a new one in place of the defective or refund the amount paid for it.
I bought and have not received in the expected time. What to do? If the deadline is not met, you can ask for the money back to the company and to trigger the shopkeeper for moral damage, the frustration of expectation and by this constraint has not arrived in time. The product should be returned to the store, with the documents showing the date of receipt of goods accompanied by a letter that explains the reason for the return.
Meet the playbook: http://goo.gl/URS7p9
Source: Procon Carioca
To access the site Procon Carioca, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.