Clipping of news on Brazilian Culture, Law and Citizenship
05/03/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Mother's Day is a special day and deserves all the attention of those who wish to give moms. Learn about your rights as a consumer
leaf Victory
Consumers are more aware, but should not stop Mother's Day this side
Photo: R7
With the proximity of Mother's Day, local commerce is heated. However, consumers need to be aware of their rights to prevent headache next week.
Test before you buy
You want to buy a fan, or an electric pot to give your mother? It is your right to test before leaving the store!
Form of payment
Whatever form of payment, whether cash, check or credit card without installments, the value of the goods is the same. In stores where is accepted check, retailers can not refuse checks of new accounts. The shops, however, are not required to receive third party checks, administrative or other places.
defect
After purchase, if the product is defective, the supplier has a period of 30 days to carry out the repair of the same. Otherwise, the consumer earns the right to replace the product or refund of amounts of it.
Exchange Rules
Although a common practice in the market, adopted by the vast majority of tenants, there is no obligation to exchange products. This possibility is an advantage offered to exchange deadlines set by the supplier. So always ask the seller if there is a possibility and which exchange term, asking for written information. promotion products also follow the return policy set by the supplier. That is, the exchange is the shopkeeper option, but should be properly informed to the customer.
Flyers and promotions
Keep the pamphlets offers from business premises, for the information of the leaflets and advertising posters must be met by the supplier. When buying on sale, ask the product and exchange conditions, if any, are specified on the invoice.
Internet shopping
Consumers who choose to shop on the internet need to exercise caution and always check the suitability of the store. The National Register of Legal Entities (CNPJ), physical address and exchange and service channels should be visible on the site. You must also check for collection of shipping, there are other fees and delivery time.
When making a purchase, consumers should print or save to your computer the website page with the data. Purchases made via the Internet allow the right of repentance, which is the withdrawal of the purchase within seven (07) days of receipt of the product. Cancellation must be requested in writing.
Service
Any questions Vila Velha Procon meets Monday through Friday, from 9h to 17h, at Rua Sete de Setembro, 95, by appointment. Questions can be addressed by phone means 3388-4139.
Source: Folha Victory
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This article was translated by an automatic translation system, and was therefore not reviewed by people.