Clipping of news on Brazilian Culture, Law and Citizenship
04/29/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: Procon-SP
The Mother's Day is coming and as important as set in the present, it is already out shopping with a definition of what to purchase. This will make it easier to search prices, quality and practicality of the product. Avoid impulse purchases is critical to prevent the budget is tight. Check out some tips Procon-SP:
Food, Cosmetics & Perfumes
cosmetics packaging
In choosing food or cosmetics, domestic or imported, consumers should check the package contains all the information about the product in English as: operating instructions; characteristics; registration with the competent body; expiration date; composition; volume / quantity, storage conditions and identification of the manufacturer / importer.
Research by Procon-SP found differences of up to 159% in the perfume price. Therefore, research is key! (Check out the full survey here).
Clothing
Dress vermelhoO consumer should be aware that the store is only required to make the replacement in the event of defects in the goods. When the problem is, for example, the size was not suitable, color or model that did not please the establishment is only required to change the product if it has been committed at the time of purchase - such an undertaking should be in writing, either on the label product, on the invoice, in a sign shop or any other document proving what was promised and what conditions to obtain the exchange, for example, the term.
To exercise the right to return, it is important that consumers keep the product label and store the invoice.
Electronics and Appliances
Before the purchase, define the brand, the model and make a price survey. Also consider the quality of the product and the real needs of the person to be gifted. Not ever more sophisticated devices are the best choice.
Procel Seal, which shows the level of energy efficiency of a product on a scale of A to G
Ask for a demonstration to the store clerk. Note if the voltage is compatible (110 or 220 V) and give preference to more economical products listed by PROCEL seal (see picture).
These products must be accompanied by instruction manual, address of the authorized service network and, in case of contractual warranty, the warranty statement signed and dated by the store.
Require correct discrimination of the product in order or invoice and payment terms, delivery date, installation, freight value (if any) etc.
CDs, DVDs and Books
Much attention for CDs shopping, DVDs, magazines or books. The State Law 8,124 / 92 provides that for these products should be kept a sample for the examination of consumer, except those who by law or determination of the competent authority should be marketed sealed.
Cell phone
The device should always be purchased at authorized stores. This ensures the validity and qualification. The product must be sealed and in the original packaging and have a network authorized for technical assistance, instruction manual and warranty contractual term.
mobile devices
On the issue services, evaluate what your mother needs. Thus, it is easier to pick up pre-paid or post-paid, as well as service packages offered by operators.
Stay tuned for promotions, because many of them offer to exchange or purchase of a mobile device, usually much more into account, but linked to, for example, a package of services to loyalty contract.
Breakfast basket
Find out in advance about the number of items that the basket contains, type of products, brands, accessories, ornaments and still included other items such as newspapers, magazines and flowers. Remember to choose appropriate products in the case of dietary restrictions. Consider all of these items and their cost in comparative research.
After all set, do be in writing what has been agreed verbally: date and time of delivery, message, type of flowers or basket, value and payment terms. Request delivery confirmation and require the invoice or receipt of service.
Bouquet of red roses
Flowers
One of the most traditional gifts for Mother's Day are the flowers. The store or banking flowers should expose in a visible place, a complete price list. Special arrangements must be negotiated in advance.
Your rights
At the time of purchase, the consumer must be aware of the products on display. All items must present their prices in a clear and conspicuous manner. If there is the installment option, the goods must contain the two prices: the total in cash and shares. The merchant must also inform what are the practiced interest, number and frequency of payments, the deferred payment case.
Consumer Protection Code cover
The Consumer Protection Code guarantees the same price of a commodity for any payment option, either in cash, check or credit card. The merchant can not establish minimum value for the use of credit or debit card.
Acceptance of checks and cards is a liberality of establishments. However, from the moment they are accepted, the merchant can not make restrictions, such as not accepting new accounts checks. Remember that the stores are not required to receive third-party checks, squares or other administrative checks.
On purchases made off-premises (by phone, in an address, telemarketing, catalogs, Internet etc.) requires proof of the delivery date has been agreed. The term of purchase withdrawal in such cases is seven days of confirmation or receipt of the product.
Upon delivery, the consumer should only sign the receipt of product document after examining the condition of the goods. Having irregularities, they should be listed in the document itself, thus justifying the non-receipt.
Whatever the choice, the invoice should be required. It is an important document in the case of possible use of the guarantee.
To make complaint of defects (defects) apparent and easily identifiable, the deadline for non-durable goods is 30 days and for durable products is 90 days.
Remember: For the delivery of products or services, the provider that operates in the State of São Paulo must comply with the determinations of the Delivery Act (State Law 14,951 / 13). According to her, companies must set date and shift, which can be from 7 am to 11 am; from 12h to 18h; and from 19h to 23h, for the delivery of goods and performance of services. Also according to the standard, the company must first inform the available dates and shifts and is the consumer's discretion to choose among the options presented.
Source: Procon-SP
To access the Procon-SP site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.