Clipping of news on Brazilian Culture, Law and Citizenship
04/29/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Posters will be displayed in conventional municipal bus fleet to facilitate the dissemination
Source: Procon-SP
From May 2, Procon Santos will have another way to spread the ranking of most complaints enterprises in the city. Posters will be displayed in conventional municipal bus fleet.
The information will bring the first 25 institutions on the list. Every 30 days, a new poster will be issued with the updated data. "Every month the consumer has to guide their choice and adopt criteria based on this disclosure," says the coordinator of Procon Santos, Rafael Quaresma.
According to him, the report is also positive for the related companies, it will show the solution rate of the claimed cases. It is considered a good service when the institution reaches 80% solution.
"It's not a negative list. Because the larger the size of the company, the more consumers it will have and the greater the number of complaints. It is the consumer also combine resolutions. "
The measure is a step transparencies services Procon Santos. The site www.procon.santos.sp.gov.br already discloses the full attendance ranking, with 50 more companies claimed. The update is also monthly.
The law provides for information on buses is authored by Councilman Douglas Gonçalves (DEM). In principle, the posters will be borne by the Traffic Engineering Company (CET).
interactivity
Released on March 18, Procon application already has 1600 dowloads. It is available in online stores Google Play Store and Apple App Store. Interactivity provided increased consumer participation in complaints via internet.
In 2016, the Procon Santos made 2813 visits. An estimate made in January pointed at least a thousand complaints received via the Internet.
"The application optimizes customer service and changes the public. Who uses the internet is that you can not come here personally, "concludes Lent.
The personal attendance is in Poupatempo (João Pessoa Street, 246, center), Monday through Friday from 8 to 17 hours, and on Saturdays from 8 to 13 hours. Telephones: 3202-1899 and 0800-779-0151.
Source: The Tribune
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This article was translated by an automatic translation system, and was therefore not reviewed by people.