Clipping of news on Brazilian Culture, Law and Citizenship
05/02/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: Procon-SP
Man holds folder with documents
Until May 31, the providers of public or private services to consumers continuously (water supply, electricity, telephone, cable TV, schools and credit card) must send their customers the discharge declaration of debts for the year 2015, as established by Federal Law 12,007 / 2009.
Remember that according to the law, will only be entitled to this document consumers who are current on all parcels or fees last year. If any debt is being challenged in court, the right to discharge statement is only the months unquestioned.
If the consumer has not used the services during every month of the previous year, the document should be for the months in which there were sales of debts.
The consumer should be aware of the invoices issued in May, as many service providers direct the discharge voucher along with the collection of the month and not in a separate document.
If a supplier fails to meet such an obligation, it is essential that the consumer contact the company to request the document, with the negative or other difficulty the claim can be made in Procon-SP service channels.
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.