Consumer News

Passenger will receive R$ 20 thousand after pet cat disappeared in flight

04/25/2016

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Cat disappeared in flight TAM Photo: Gustavo Miranda / O Globo

A passenger will receive  R$ 20,000 in compensation for moral damages after her pet cat disappeared on a flight of TAM Linhas Aereas, Boa Vista, capital of Roraima, to Florianopolis, Santa Catarina. In January 2013, the client gave the two cats to the airline, which is the transport of pets. Hours later, it was informed that an accident on board would have caused breakage of the box where the cat was "Gigio", which would have run away.

In the process, the consumer said he had to cancel his return to the capital of Santa Catarina and provide posters and banners, and contact the local press to find the animal, who was with her for seven years and was considered as a family member. Despite the efforts, the cat was not found.

Given the situation, she sued TAM for pet loss. At first, the airline was ordered to pay an indemnity of R$ 15,000. The company defended itself, claiming that he had no responsibility for the accident. Already the client asked that the amount of compensation was higher. The Court of Santa Catarina, the request of the consumer has been met, and she will receive R$ 20 thousand.

The judge Sergio Roberto Baasch Light, the process Rapporteur noted that there was negligence of TAM, "Well, how can the airline considered unpredictable and unavoidable escape of an animal, and just this kind of contract is subject transport animals, of course not only to reach the intended destination by the consumer as to what are the conditions in which they were 'delivered' to the company providing the service. "

Source: Extra

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This article was translated by an automatic translation system, and was therefore not reviewed by people.