Clipping of news on Brazilian Culture, Law and Citizenship
04/25/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
"You have to report," said coordinator of the organ in the city
Source: Meon
Procon in Sao Jose dos Campos guides on the tip of payment
The Proncon of São José dos Campos issued a statement on Tuesday (19), warning about not mandatory gratuity payment to who sits and consumes in a restaurant or bar.
According to the agency, the collection is optional because it is a service fee, since compensation of employees is exclusive of the shop owner's responsibility.
"Tipping the waiter for good service, it is something completely optional for the consumer and must come detailed in note if it chooses to pay it. What we perceive, most often, is that the client is not even consulted in indeed, if you want to pay that extra. this is wrong, "said the coordinator of Procon, Aparecida Santana Borges.
It said the stores that charge a service fee should inform the consumer on the menu or on their own, on the payment option in addition to the percentage charged and value. "This fee can only be collected on a voluntary basis when there is table service, ie when the client is served by the waiter," the Procon.
In 2016, it was registered only one complaint service at St. Joseph Procon by a consumer who claims to have been obliged to pay 10% in a bar. Already last year, there has been no complaint record for payment of gratuity, only one complaint of abusive charges for loss of commands.
However, according to Aparecida, the lack of registration of complaints is related to the embarrassment of those who do not usually question the charge at the time the account is presented and not to register formal complaint in a consumer protection agency, when there is irregularity.
"You have to report, just so we can act in favor of the consumer and supervise the establishment is breaking the law," says Ali.
According to Proncon, any improper fee is included in the bill, the recommendation is that consumers talk to the property manager and explain that there is no legal authorization for that collection.
"If the friendly conversation does not work and is obliged to pay the fee, it is recommended that it requires itemized invoice for further complaint with the Procon" inform the agency.
In Education page for consumption, Procon, the Internet, you can also find other information about unauthorized charges in bars and restaurants. The material also contains information on charges cover charge / entry, cover charge, loss of commands, waste rates, among other issues.
Source: Meon
To access the Meon site, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.