Clipping of news on Brazilian Culture, Law and Citizenship
04/25/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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As a consumer, you should require companies to provide data such as the address of the store and product information
Source: Earth
You know you can regret a purchase on the Internet and return the product? Yes, this is just one of their rights in the online market. In 2013, the Electronic Commerce Act expanded the obligations of e-commerces, especially on points as transparency with consumers and customer service.
"What was already foreseen in the consumer protection code continues. The e-commerce law brought more obligations. Before, for example, you could not disclose all information about the product, and is now required to be there on the site, "says Maria Inês Dolci, institutional coordinator of Protest, greater consumer protection entity in Latin America.
Meet four rights that seem simple, but you may require when making a purchase over the Internet:
1 - Complete data of the company
shopping sites are required to report the name and registration number in the National Register of Individuals (CPF) or the National Registry of Legal Entities (CNPJ), and the physical and electronic address, and other information necessary for location and contact.
If you come across a shop on the internet that does not provide this data, you can request them and if the company refuses to inform telephone number, for example, be suspicious. Being transparent is a must shop. "In fact, the consumer may terminate (the company)," says Maria Inês.
Every consumer has the right to regret the purchase by internet within seven days
2 - clear and accurate information about the product
Do not buy goods with confusing or incomplete information. In the presentation of the product, the company must inform the basic characteristics of the item, including risks to health and safety of consumers, if any.
Store the responsibility to inform, in the price, any additional expenses, such as, delivery charges or insurance. It is also required to detail the conditions of the offer, as forms of payment, service or product availability and delivery.
3 - facilitated Service
The Electronic Commerce Act provides that companies use tools to ensure the "easy care" consumers. This means that the shop has some requirements, such as:
- Information on the contract prior to purchase, and even highlight the clauses that may limit the customer's rights. You should also provide the contract to the consumer after purchase.
- Maintain adequate and effective answering service electronically, which enables the consumer to solve problems, questions, complaints or suspension of service.
- Use effective security mechanisms for payment and for treatment of consumer data.
- Immediately confirm receipt of the consumer's demands.
4 - Repentance Law
You have the right to withdraw from the contract without any charge (fee, fine for termination) within up to 7 days from the date of signature or receipt of the product or service. The client must request a refund of the amount paid and return the product.
Source: Earth
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This article was translated by an automatic translation system, and was therefore not reviewed by people.