Clipping of news on Brazilian Culture, Law and Citizenship
04/25/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: Procon- Goiás
The National Telecommunications Agency has determined, on a precautionary basis, the fixed Internet operators fail to restrict access to the Internet even after the exhaustion of the franchise, ie not reduce the speed, do not suspend the service and do not cover over traffic. The order of Anatel was published on Monday, the 18th in the Official Gazette, and is directed to the operators of the country, including Vivo / GVT, Hi, Claro / Net and Tim.
The determination adoption of suspension rate reduction practices, service suspension or surplus collection, have 90 days validity for companies to make the adjustments. And penalty forecast in the case of non-compliance. Operators will have to provide the tools consumers to enable monitoring of services effectively and appropriately identify the consumption profile, obtaining a detailed history of use, the notification of the exhaustion of the franchise and the possibility of comparing the prices.
telephone companies will also have to issue instructions to its employees and agents accredited in physical stores and service channels, so that consumers are informed in advance about these terms and conditions before hiring or add fixed internet contracts.
Understand the changes
In February / 2016, Vivo operators, Net and Hi announced that all their fixed internet plans will be offered with a data limit for access. So that even the connections via ADSL (those in which the network takes the phone user line) work by franchise, as the mobile internet plans.
In this way, operators can cut or reduce the speed of the Internet when the user reaches the limit. Fixed internet plans are currently regulated by speed and there is no maximum amount of data. That is, a consumer can download movies, music, videos, etc., only paying for such data traffic speed. With the change, the consumer will be impaired by the consumption limit and may be induced to increase the speed of internet and hire a franchise with a higher limit or migrate to fiber optics and hence pay more expensive.
Procon-Goiás guidelines
The Procon Goiás guides consumers to be alert to offers of new internet plans fixed by franchise; It may initially seem advantageous, but in the end tend to be more expensive because of the possibility of charging excess data traffic. In addition, consumers may be surprised by the interruption of service, due to the end of the contracted franchise.
The Procon believes that the imposition of new contracts or amendments to existing contracts unilaterally and disadvantages to consumers, violates the Consumer Protection Code and features abuse of economic power. The agency plans to file a public civil action to protect consumers in the state of Goiás.
Consumers can register their complaints or complaints through non contact hours Procon Web platform. And you can also ask questions or file complaints through the Central Customer Service Hotline 151 or 3201-7100.
More information: (62) 3201-7134
Source: Procon-Go
To access the Procon-Go site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.