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Complaining Advance: Same place, different prices

04/13/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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According to the Consumer Code, if the product has two values, it will be the cheapest

The day

Rio - The rule is clear: the Consumer Code states that if the product has two values, it the cheapest. Not all supermarket shoppers know this, however. They do not charge the difference in cash. Most do not compare prices on the shelves with the price that is charged in the case. And between us, it's almost impossible to remember the price of all items in the cart.

According to the CDC, if passing through the box, the charge is greater than what was displayed on the shelf, consumers should demand to be charged the value of the gondola, always the lowest. Such problems also occur in clothing stores, shoes, electronics, toys etc. Price of different showcase of value in parts for sale inside the store is a common practice. Standards should always be interpreted in favor of the consumer, as required by Article 47 of the CRC.

credits are gone

I made a charge of R $ 18 on my cell phone. After making three connections could no longer use it. I contacted the Hi and the clerk informed me that hired an internet plan, so my credits last bit. But I do not have internet on my mobile device. Enedir A. Ferreira, Cascadura

The phone company Hi said it contacted the consumer who made the complaint about the problem and reported that the amount was returned in the principal balance of credits that can be used for calls, valid for use within 30 days. Hi Press Office

Cell defective

In June 2015 I bought a Sony Xperia Z3 phone. 10 months of use, the unit began to crash the system, does not respond to touch screen and overheat. I sent the equipment for service and the product returned to the problem solved, but recently returned to present the same defect shown above. Cristovam de Sousa Filho, Copacabana

Sony Mobile announced that the exchange was approved by the model Xperia Z3 + Dual and the delivery time is seven to ten working days. (Deadline: 04/04/2016). Advice Sony Mobile

popular phone

I contacted the company and requested Hi, in December, the installation of a popular phone. By the time the line was not installed in my home. Already complained to the company and also with Anatel and nothing has been done so far. Francis of Assisi, Continental Garden - Nova Iguaçu

The Hi clarified that social line request (Federal Government Program) must be made by calling 0800 031 0001 from Monday to Saturday, from 08h 22h, and on Sundays from 08h 20h. To join you must have registered at CADUN (single Registry for Social Programs of the Federal Government). Hi Press Office

bad name

I was with my dirty name because of an unpaid debt with the bank. I talked to my manager and negotiated the payment of debt. Paying the whole debt, which the legal period that the financial institution has to remove my name from credit reporting agencies? Maria Leonor Mendes, Pottery.

When the debtor makes the payment of the debt, the creditor company should remove its name from the credit protection agencies within five working days from the date of actual pagamento.Fernanda Bezerra, a lawyer.

John Paul Portela, lawyer

Photo: Disclosure

John Paul Portela, lawyer: ". Personal data are great tools in the hands of scam artists do not make available to anyone!"

LUCIANA GOUVÊA, the Gouvea lawyers Associates

Photo: Disclosure

Luciana Gouvea, the Gouvea lawyers Associates

Often the debtor receives threatening phone calls and many people are really scared because they do not know their rights. According to the lawyer Luciana Gouvea, nor banks, nor the collection companies can hurt consumer dignity, even if he is debtor.

"The Consumer Protection Code and the Constitution state that is so," he emphasizes. Although illegal, abusive collection is a very common practice in Brazil. "Consumers victim of illegality may require compensation to the bank or company that uses this type of procedure," says the lawyer. If consumer debt is not paid, the creditor may file a lawsuit to require effective redress.

Column Attila Nunes

 

Source: The Day

To access the site Day, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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