Clipping of news on Brazilian Culture, Law and Citizenship
04/14/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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According to the tax, the biggest complaint is the delay in service (Photo: Ludmilla Santos)
Who never waited longer than the law requires for a service in a financial institution? Or had not respected its right of priority? Complaints of breaches of these standards are common, and Protection Agency and Consumer Protection (Procon / Acre) takes to the streets to monitor and ensure that these and other rights.
Operation Dura Lex, Latin term that in Portuguese means "the law is hard," began on the morning of Tuesday, 12, and ends only when all capital agencies are inspected.
"The quality in the provision of banking services is a priority of Procon. In recent months, we feel an increase in consumer dissatisfaction, denouncing various practices that disregard their rights. This is an action that was already scheduled to take place, the laws exist and must be met, "said Diego Rodrigues, director of Procon / Acre.
The businessman Jaci Luiz Gubert said he never had a serious problem in a bank, but it feels supported with the presence of the supervisory body in the environment. "The agencies survive the charges we pay. If I feel aggrieved, for sure I will back my rights, and I am secure in knowing that the Procon ensures support. "
The action will be verified compliance with four municipal laws that have the following rules: installing toilets for users; waiting time in Cashiers service lines; screens installation and security panels between cashiers and customers; priority seating for pregnant women, mothers with infants, elderly and disabled; and installation of additional security devices, such as revolving door, armored glass and metal detector.
If any irregularity or violation of the law is detected, the agency will be assessed. "The tax assessment of drafting generates an administrative process and the subsequent application of a fine. In case of recidivism, there is legal provision for the temporary suspension of activity and even the cancellation of the business license, in the latter case, "said Rodrigues.
Source: Acre News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.