Consumer News

Procon autua Groupon site by mistake on offer information

04/20/2016

transparent image

At checkout, appeared two different dates for ticket validity

by The Globe

Offer was tickets to Rio Water Planet Park - Reproduction

RIO - The Procon-RJ fined the site of collective purchases Groupon by an error in the information an offer tickets to Rio Water Planet Park. By accessing the site, the consumer was informed that the entry could be used until 31 May 2016. But to complete the purchase, the customer was sent to the print page of the ticket, informing other two different expiration dates: May 25, 2016 and May 31, 2017.

The information was not passed clearly to the consumer, as determined by the Consumer Protection Code (CDC). Article 37 of the CRC prohibits any misleading advertising or misleads the consumer into error. Also according to the Code, dete type situations the problem has to be solved in the most consumer-friendly way. In this case, must prevail the largest of the three informed expiration dates.

Groupon has 15 business days from receipt of the notification to submit his defense. If the deadline is not met or the arguments are not accepted by the Legal Sector State Procon, the consortium may receive a fine, the amount of which can reach around R$ 9 million.

Wanted by the report, Groupon states that did not receive notification of Procon to date, but that it works according to the rules laid down in the Consumer Protection Code and makes itself available to make possible adjustments to consumers if necessary. If in doubt, users can contact the SAC of the company, on the site or by numbers (21) 3500-8742, in Rio de Janeiro, and (11) 3197-6550, in other regions of the country.

Source: The Globe

To access the site O Globo, click here.

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

This article was translated by an automatic translation system, and was therefore not reviewed by people.