Clipping of news on Brazilian Culture, Law and Citizenship
04/19/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The day
Rio - lending companies have the right to collect debts and protest a title not paid, and send the debtor's name to organs such as SPC and Serasa. Plus, can file a lawsuit charging the debt.
The lender may be used in the collection of sending letters and phone calls, but the creditor's collection will right up to the limit of the borrower does not feel embarrassed or even exposed to ridicule.
Are illegal calls made anytime, anywhere, with threats and inappropriate language. The lender can not coerce the consumer, such as contact with neighbors, relatives, friends or the debtor's work. Consumers should never accept this kind of abuse.
PRODUCT EXCHANGE
I bought an air conditioner through the website of Consul in November. Delivery only happened in January, but the product is brand rusts and scratches. I am not able to make the switch. Fatima Denise Oliveira, Meier - Rio de Janeiro.
The reader has confirmed that it has received a new product on 26 February. The company apologizes for the inconvenience and make themselves available for questions. Advisory Whirlpool Press.
DUMB FIXED PHONE
I am with my dumb landline since late January. Already I contacted several times operator, but the problem is not resolved. What can I do to solve the problem? Maria Aparecida Ribeiro Rocha - Sao Goncalo
The reader has confirmed the operation of the line. adjustment was granted in the period in which the phone was silent and sent new invoice with maturity extended to 10/03. Hi Press Office
CELL WITH PROBLEMS
I have a Sony M2 Dual phone, bought, activated applications and worked very well. Until the application enforcing a update! The phone does not support application update. Erica Lima, Bonanza - Rio de Janeiro
Sony Mobile advises that the reader was asked to perform the software update in repair mode. If the problem is not solved, it can send the device to a technical evaluation.
COMMON QUESTIONS
By Denise of Souza Teixeira Neves, a member of Neves office and Teixeira Advogados Associados
I received a credit card not required. What do I do?
For Denise lawyer das Neves de Souza Teixeira is important not to unlock it so that the services are not activated and future charges are made. It is also important to contact the issuing bank and report the error shipping. The lawyer points out that Article 39 of the Consumer Protection Code sets as abuse send or deliver to the consumer without prior request any product or service. There are cases that even without unlocking the consumer card is surprised by charges related to the charges and annuity. "In this case it is important to assert their rights and protect themselves from abuse of card issuers," he concludes.
Denise of Souza Teixeira Neves, a member of Neves office and Teixeira Advogados Associados
Photo: Disclosure
Column Attila A. Nunes
Source: The Day
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This article was translated by an automatic translation system, and was therefore not reviewed by people.