Clipping of news on Brazilian Culture, Law and Citizenship
04/18/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Operators will have to allow monitoring of services
by Reuters
Network cables connected to computer - Mario Proenca / Bloomberg
SAO PAULO - The National Telecommunications Agency (Anatel) published in the Official Gazette on Monday standard that prevents broadband service providers fixed to reduce, cut or charging excess rates of consumers used up data transfer franchises, without tools that help customers to have information about their plans.
The measure, published by the Superintendency Relations agency Consumers cites country operators including Telefonica Brazil, which uses the Vivo brand, Hi and Claro, of América Móvil group.
According to the superintendent, if you practice speed reduction, suspension of service or collection of excess traffic, operators will have to provide the tools that allow consumers "functional and adequately" monitoring of services.
This monitoring includes what has been consumed data, identification of the consumption profile, obtaining a detailed history of use of the service, notice of the approaching end of the franchise and the possibility of comparison services prices. Operators will also have to inform consumers about the existence of data volume franchise "with the same emphasis to the other essential elements of the offer, such as connection speed and price."
In addition, operators may only limit the broadband that is sold to consumers within 90 days of the statement of publication of oversight Anatel to recognize the fulfillment of the conditions as published on Monday.
The daily fine will result in failure of R $ 150,000 to the limit of R $ 10 million, said the oversight, without telling, however, how this penalty may be applied.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.