Clipping of news on Brazilian Culture, Law and Citizenship
04/18/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
purchases or contracts performed outside commercial premises within seven days and get back the entire amount already paid. Understand how
Source: Idec
Giving up purchases made out of a physical store within seven days is one of the rights most popular nowadays, especially the popularization of internet sales. The so-called "repentance law" is laid down in Article 49 of the Consumer Protection Code (CDC). In addition to shopping online, it also applies to purchases made by phone, catalog or at home, for example. See how this right can be exercised.
impaired Rating
The law provides for the right of repentance in these cases because in purchasing or contracting out of a business, the consumer can not judge so well the product or service conditions.
So when the product is delivered or the service is performed, the client may not have their expectations met. Thus, purchase or contract can be canceled without justification.
full refund
If the consumer repents, you have the right to receive all that you have already paid, including extra costs such as shipping or installation fee of contracted services at a distance. This is because the CDC provides that the right of cancellation must be exercised without charge.
In addition, a refund should be immediate, according to the CDC and the Decree of the Electronic Commerce (Federal Decree No. 7,962 / 2013), even if the payment has been made on the credit card. The company must notify the credit card company to suspend the transaction or cause the reversal, if already released.
Counting of time limit
The consumer has up to seven days to consider whether the purchase made out of a business is what was expected. The term account from the delivery of the product or the start of service.
If you want to cancel, it is advisable to inform the supplier in writing (via email, for example).
Shopping in physical stores: different rules
In case of purchases in physical stores, the supplier is not obliged to accept the withdrawal of a purchase, either the exchange (if the product is defective, the supplier can repair it within 30 days, it is not required to replace it).
However, in general stores offer the possibility of exchanging voluntarily. In this case, it can set a specific time for the consumer to exercise the right.
Source: Idec
To access the IDEC website, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.