Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

Poor service is the largest health complaints against reason in Claim HERE

08/04/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

transparent image

 

unpublished research analyzed more than 11,000 complaints against hospitals, health plans and testing laboratories

Source: Complain Here

 

According to the World Health Organization, April 7 is remembered the World Health Day and the Claim HERE, the segment has already gathered 11,500 complaints in the first three months of 2016. For the new study about health in primary the country claims platform, were analyzed 111 hospitals, 64 laboratories tests and images and 178 registered health plans.

In Brazil, health plans representing 76.4% of the volume of complaints among the three categories, followed by laboratories, with 15.3% and finally hospitals, with 8.2% of representation in complaints against health Complain ON HERE.

Bad service is in first place in three categories. Check out the top 5 reasons for complaints against hospitals, health plans and laboratory and imaging tests.

X-ray Health - Top Issues

 HOSPITAL           HEALTH PLANS        EXAM LABORATORY AND IMAGE

1 Poor service 39.4% Bad service 31% Poor service 32.9%

2 Quality of service 18.3% 26.5% Delay in care Delay in delivery of tests 31.4%

3 Delay in care

14.2%

 

Billing, refund or adjustment 19.2% Quality of service provided 14.1%

4 Low quality 5.7% 4.8% Network accredited Difficulty scheduling 4%

5 Behavioral professional 3% Difficulty scheduling 3.6%

Chargeback or divergence of values

3.6%

In the South and Northeast complaint is about delays in care

In all regions of Brazil, poor patient care / consumer is the most recurrent problem, except for the South and Northeast. In hospitals, with 28.5%, and laboratory tests, 43.7%, the delay or delay was the most recurrent problem in the South in the first quarter of the year. In the Northeast, the same problem was most remembered for health plans, 31.3% and laboratory tests, 66.6%.

See how is the scenario by region:

X-ray of Health - Region

X-ray of Health - Region

 

Region Total - Health

Southeast 82.7%

Northeast 8%

Midwest 4.8%

South 3.7%

North 0.8%

 

The best companies

We have analyzed the top 10 companies in Claim HERE in three health categories: Health Plans, Hospitals and Laboratory and Imaging Tests. The health plans were the champions in the number of complaints. Totalized 5.996 claims, the average rate category solution was 89% for the last 6 months. The average response time was 8 days and 7 hours. The plan was champion Bradesco Seguros.

With the second highest average response time (5 days and 1 hour), the category of Laboratory Testing and Imaging has 8 of the 10 companies with reputation "good." The total number of complaints was 3,511 in the last quarter, with an average rate of 84.7% solution. The first place went to CDPI Center for Diagnostic Imaging.

The category of Hospitals was the one that had lower average response time, 4 days and 8 hours. However, it is with the lowest solution rate (83.9%) compared to the other two categories, and also the lowest number of complaints - a total of 454. The leader was the Samaritano Hospital of São Paulo.

- See more at: http://noticias.reclameaqui.com.br/noticias/mau-atendimento-e-o-maior-motivo-de-queixas-contra-saude-no_2172/#sthash.MJQi3SfJ.dpuf

 

Source: Complain Here

To access the site Complain Here, click here.

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.