Clipping of news on Brazilian Culture, Law and Citizenship
08/04/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Source: Procon-RJ
State tax of Procon, autarchy linked to the State Department of Protection and Consumer Protection (Seprocon), held on Wednesday (05/04) a new action Operation Scrooge McDuck. They were assessed nine of the 23 bank branches inspected. All agencies audited are located in the River City Center, most of them in Rio Branco Avenue.
Nine fined five still did not provide a minimum of 15 priority seats required by the Municipal Law 5254/2011. Five is also the number of those who did not perform the payment authentication in their own received document, as required by State Law 6575/2013.
Another common irregularity found was the lack of service password. Four of the five branches of Banco Itaú inspected do not use passwords for customer service, contrary to the Municipal Law 5,254 / 2011. Already a branch of Santander, although distribute password for the service, did not report it essential data to the client: the time of issue and the branch number.
Inspectors found no irregularidadesem 14 agencies fiscalizadas.São them: four in the Federal Savings Bank (.... Av Rio Branco, 1, Av Rio Branco, 39; Avenida Rio Branco, 131 and Avenida Rio Branco, 138); Three Santander (Avenida Rio Branco, 1, Av. Rio Branco, 108 and Avenida Rio Branco, 70..); two Bradesco (Avenida Rio Branco, 277 and Avenida Rio Branco, 181..); two from HSBC (Avenida Rio Branco, 108 and Praça Floriano, 23.); a Bank of Brazil (Avenida Rio Branco, 142.); a Safra (Avenida Rio Branco, 80.); and Citibank (Av. Rio Branco, 245).
Balance Operation Scrooge McDuck:
1 - Cash (Avenida Rio Branco, 311.): Poster Absence with time priority funcionários.Assentos in number less than the minimum.
2 - Itaú (Avenida Rio Branco, 37.): No guard volumes. Authentication is not made directly in the document. Service carried out in order of arrival, no password. Priority seats in number less than the minimum.
3 - Itaú (Avenida Rio Branco, 18.): Reclamações.Ausência Book of Absence guard volumes. Authentication is not made directly in the document. Atendimentorealizado in order of arrival, no password.
4 - Cash (Avenida Rio Branco, 174.): Bathroom maintenance and can not be used. Priority seats in number less than the minimum.
5 - Santander (Avenida Rio Branco, 115.): No guard volumes. Poster no reporting on the 20 minutes service time. Priority seats in number less than the minimum.
6 - Santander (Avenida Rio Branco, 185.): Poster Absence with time employee. Priority seats in number less than the minimum. Services provided by password, but without the time of entry and identification of the agency.
7 - Itaú (Avenida Rio Branco, 110.): Reclamações.Ausência book Absence wheelchair. segurança.Autenticação devices absence is not made directly in the document.
8 - Itaú (Avenida Rio Branco, 185.): No guard volumes. Authentication is not made directly in the document. Service is not done by password.
9 - Itaú (Avenida Rio Branco, 131A.): Complaints Book of Absence. Absence of guard volumes. Authentication is not made directly in the document. Service is not done by password.
Source: Procon-RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.