30/03/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Procon-RJ opened an investigation into the failure of the service operator Vivo occurred on the morning of Tuesday, when consumers Ipanema and Gávea were without the mobile phone and internet services. Article 14 of the Consumer Protection Code (CDC) provides that the service provider must respond, regardless of fault, for any damage caused to consumers for failures in service delivery.
Vivo has 15 business days from receipt of the notification to submit his defense. If the arguments are not accepted or the deadline is not met, the operator will be assessed.
Source: Procon-RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.