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Bank is guilty of delay in service row

30/03/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Banco Santander was sentenced on appeal to pay damages of $ 5 thousand to a consumer Jau that waited for about an hour in the service of a bank queue. The decision was the 14th Extraordinary Chamber of Private Law of the São Paulo Court of Justice. 

The municipal legislation of Jau fixed in 20 minutes a reasonable time for compliance in banking agency, or 30 minutes long national holidays, paydays of civil servants and collection of government taxes. According to documents attached to the file, the author of the complaint waited in line for this period went beyond the legal period. 

"Noncompliance with the law and exceeded the limit to be tolerated," he said the rapporteur of the appeal, Judge James Siano, is "present liability and consequent duty to indemnify for moral damage experienced by the author, taking into account its punitive character and educational. " The judge also pointed out the fact that the customer is who should have received preferential treatment, since it is old. 

Source: TJ-SP 

blog note 

The Procon-SP reports that in cities that do not have a specific law in force on waiting time in queues at bank branches, such as São Paulo, for example, the inspection agency is based on the commitment signed by Febraban (Federation Brazilian banks) and the financial institutions: the service should not exceed 20 minutes for normal days and 30 minutes for peak days (from 1st to 10th of each month).

 

Source: Procon-SP

To access the Procon-SP site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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