Clipping of news on Brazilian Culture, Law and Citizenship
03/28/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Expert shows the care before and after purchase
Care when shopping on the internet - Art
Last week, police in Manaus managed to arrest a man and three children, two of them university students, who were allowed to sell products of large networks, receiving payment and delivered bricks instead of purchased goods over the Internet. But until they are arrested, they claimed victims throughout the country and have a loss of more than R $ 2,000. According to a report from Good Morning Brazil passed last week, the company was called AMKG and marketed electronic devices over the Internet. The company even made deliveries and thus managed to gather the documentation showing that it was honest to use the large retail sites and sell the products. When it was Black Friday, megapromoção what happens at the end of November, the scammers put cell phones on sale on various websites. According to police investigators from Manaus, the COUP family was arrested in São Paulo. The father and the children went to Manaus, where dispatched all the bricks in place of the cell.
According to the relationship manager of the Brazilian Institute of Consumer Defense (IDEC), Alexander Frigerio, some precautions can help avoid fraud on internet shopping, as did the people who received bricks in place of mobile phones. But if the consumer has been victim of the coup, there are procedures to be adopted to recover the money. The specialist listed what to do in both situations:
Before purchase:
- Check whether the site provides information as CNPJ, physical address, telephone, direct contact with the consumer channels (chat, email and SAC). If no data is available, be wary: reputable companies usually have these attributes
- Check if the store has many claims in protection agencies to the consumer of their status as Procon, and see if the company has signed up in consumidor.gov.br platform. If you are registered, check the solution rate of demands and satisfaction with care. Also, look for recommended vendors referrals by friends and family. In case of doubt, the information found on social networks can be a good tool to assist you in choosing. The Procon-SP website publishes a list of online stores that should be avoided.
- Be wary of incredible promotions, especially if they are stores desconhecidas.- Before reporting any given bank, make sure you are browsing a secure site. To find out, check that the web browser address bar appears the image of a padlock.
After purchase
- Keep the receipt of the offer (either "print" screen with the announcement of the product and price as communications received by email, confirmation of purchase, sending the request and so on).
- If consumers suspect, the dimensions or the weight of package, which did not receive the product you bought, he can shoot the opening procedure of the package to be further proof of its contents.
- Verified fraud, consumers should immediately contact the company and request a refund of the amount paid or shipping of the purchased product (article 35 CRC.). All contact must be done by allowing subsequent verification, if necessary (letter, e-mail, with SAC protocol and the like). It is also indicated register occurred through police reports.
- Many accredit the 3rd reputable companies to conduct sales on their behalf, taking advantage of its brand and prestige to reach more consumers. In such cases, both the shop renowned as the third accredited are responsible for the failure of the supply and repair the damage suffered by the consumer (arts. 14, 20 and 34 of the CRC).
- If the purchase has been made by credit card, contact the operator stating that the victim of fraud, and ask the cancellation of the collection, shipping, if required, copy of the police report. Hardly the card company cancels the charge the consumer's request, but worth a try.
- In addition to the direct contact with the company, the consumer can try to solve the issue through consumidor.gov.br and through complaint to Procon platform. If none of these alternatives bring results, should seek the judiciary.
Source: The Globe
To access the site O Globo, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.