Clipping of news on Brazilian Culture, Law and Citizenship
03/24/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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On the other hand, debt installment plans, loans, credit cards and overdrafts are the least paid off by consumers after being charged
A survey conducted by the Credit Protection Service (SPC Brazil) and the National Confederation of Shopkeepers (CNDL) identified the collection strategies most used by companies to receive outstanding payments and what are the segments of these arrears. The study reveals that more than 80% of respondents were reported by lenders as a result of debts that left them with dirty name card retailers of home appliances and electronics stores (88.2%), credit card (83.8%) and card shops retailers of clothing and footwear (81.2%).
Research shows that in 58.3% of cases in which the consumer is charged, companies have adopted the format via letter and 47.5% by phone. Respondents who received the collection still prefer to avoid direct contact with collectors: 28.9% want to be notified by simple letter and 25.8% by email, and only 0.7% prefer the visit of the collector.
Eight in ten consumers (83.7%) admit that the collection was in fact founded. Among those who considered it improper, the most common perception was that the values were not correct and the issue has not been resolved (8.0%).
Accounts internet delay and TV were the most paid after collection
The efficiency of collection is quite variable depending on the overdue account segment. The research shows that the SPC Brazil accounts in internet late and pay TV were those that had the highest success rates in the charges for the payment of the debt, ie they actually were paid after collection - 54.0% and 52.0%, respectively.
On the other hand, the arrears of installment plans are those with the lowest payment rate (16.9%), behind the debts of loans and overdrafts (both 24.2%) and credit card ( 29.1%).
More than half feel embarrassed
An expected data is showing that the charge is an uncomfortable time for consumers: 24.7% feel encouraged to pay debts, but more than half (52.8%) say they feel embarrassment, 23.8% are upset and 19.5% anguished.
Regarding the tone adopted in collections by creditors, 33.7% guarantee that the approach was mostly respectful and 26.8% use the "friendly" term. At least 16.8% of consumers surveyed say that the treatment was inadequate, and 8.5% mention the term "threatening".
The study found that the main argument adopted by the collector to convince consumers to pay outstanding bills was informed that the name of the respondent would be registered in the credit protection services if the debt was not repaid (53.2%). One in five consumers (20.4%) claims to have been warned that it would be sued.
Tips for successful negotiation of debt
According to the chief economist of the SPC Brazil, Marcela Kawauti, it is important that the initiative to try to negotiate the debt also leave the consumer. "But first there must be a plan to know which debts are more important then pay first and then negotiate with the creditor company," he says. "First of all the consumer has to know in depth the own expenses and your income to find out how you can provide for the payment of the total debt or monthly installments," he explains.
Check out some tips that economist gives consumers get a good negotiating their debts:
? Trying to replace the debt, considering lower interest rates: "The credit card rates (average of 440% per year) and overdrafts (average of 290% per year) are very high and you can exchange these debts for a personal loan with reasonable interest rates (30% per year on average). But it is important to be aware of the installments of the new loan and pay them honor ";
? Reserve a portion of the proceeds for the payment of debts, and if no income, selling goods such as automobiles and electronics to use the money: "Consumers should go to trading with a financial reserve to pay, regardless of how the negotiations will be. Often the lender accepts a great negotiation and starting immediately, but
the consumer loses the opportunity for not having previously planned ";
? Do not be ashamed or afraid of the bank or the person responsible for the collection manager. "Consumers should be firm and talk to the lender as soon as possible. Even if the problem is old, it is worth negotiating with the manager or creditor company to get discounts and lower interest rates. The bank is always interested in negotiating to receive the amount due or at least part of it, so it's important not to give up and go back ";
In the case of negotiations with the creditor bank not succeed, try credit portability, ie, changing the bank with which the debt originated. "According to the regulations of the Central Bank, if consumers find a bank that accepts finance its debt on better terms than your current bank and lower interest rates, it can change your pending from one bank to the other, improve the conditions of their loans and reduce their costs.
Methodology
The survey interviewed 794 consumers residing in all regions of Brazil, aged over 18 years, of both sexes and all social classes, default current or former past due for a maximum of 12 months. The margin of error is 3.5 percentage points for a 95% confidence.
Learn more at: https://www.spcbrasil.org.br/imprensa/noticia/1018-contasatrasadasdeinternetetvporassinaturasaoasmaispagasaposcobrancadoscredoresmostraspcbrasil
Source: SPC Brazil
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This article was translated by an automatic translation system, and was therefore not reviewed by people.