Clipping of news on Brazilian Culture, Law and Citizenship
03/22/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Moto X does not support impact and break the screen to drop low height
RIO - The State Program of Protection and Consumer Protection (Procon-MG), a member body of the Public Ministry of Minas Gerais (MPMG), sent the company Motorola Mobility Trade Electronic Products Ltda. a proposal for the Conduct Adjustment Term (TAC) establishing collective solution to consumers harmed because of information addiction cell Moto X (2nd Generation). The device does not support impact and break your screen to drop low height.
According to the TAC, the manufacturer must undertake to replace the cracked screen device with a new one at no cost to users of the product or refund the price paid for monetarily adjusted repair, according to Table of Internal Affairs of the State of Minas Justice General.
For this, the company will invite consumers identified in Procon-MG of the administrative process for directing technical assistance Motorola, with the device Moto X (2nd generation), and over a period of 90 days, schedule the mobile repair or put provided one of the options provided for in the Consumer Protection Code (CDC, art. 18, § 1). If the repair has been done by the user, the company shall reimburse, within 30 days, the consumer repair value.
The TAC also establishes that Motorola should prepare a comprehensive action plan, to be published on the manufacturer's website, within 90 days, with one-year term, to adopt the same measures for the benefit of consumers harmed and still They were not identified.
Moreover, according to the TAC, Motorola will enhance the dissemination of information about their products and services and establish a "Consumer Relations Policy", following 10 commitments stipulated by Procon-MG. These commitments aim to avoid consumer understanding of error prior to purchase and provide adequate service to customers who make claims directly to the company. If fails to comply with the terms of the TAC, Motorola will be liable to pay a civil fine of R $ 364,082.63, subject to administrative sanctions.
On the other hand, to close the administrative process, there was also a proposal to pay an administrative fine of R $ 364,082.63. The manufacturer has 30 days to rule on the proposed agreement.
Sought by the report, Motorola said it is evaluating the proposal of the Public Prosecutor of Minas Gerais, but stresses that his communication about the Moto X (2nd Generation) never promised a sturdy screen to fall or break. The company points out that values transparency in its communications and says it will continue to collaborate with the authorities and the public prosecutor.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.