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Group Claro and NET leads the ranking of claims in 2015

03/23/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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List shows 50 companies that caused opening of administrative proceedings by unresolved issues

Disclosure Group / Light / NET / Embratel had 5,883 complaints in 2015]

The Claro Group / NET / Embratel received the most complaints last year, with 9.6% of the total attendance registered in the State of São Paulo. Data are from the Procon-SP, which released the Complaints State Rankings 2015 this Monday (22), showing the most demanded sectors and content solutions by companies.

The list includes the 50 companies or groups that most were targets of complaints to over 2015, or claims made by customers that were not resolved in the preliminary stage of care and thus generated administrative process of opening.

Among the more than 1 million registered visits, 60,949 generated substantiated complaints, 46% in Procon-SP and 64% in Municipal Procons inside, coastal and Great São Paulo.

More companies claimed

After the group / course / NET / Embratel, with 5,883 complaints, comes the Vivo Group / Telefonica, which received 3,901. Sky Brazil ranked third, with a total of 2,731 complaints, followed by Tim, who had 2,351 records in 2015. The Grupo Pão de Açúcar closes the top five, having been claimed by 2,349 customers.

most demanded sectors

The sector suffered the most complaints during 2015 was telecommunications, with four of the top five. This position belongs to the segment from the year 2012.

Some companies even showed an increase in the number of complaints compared to the year 2014. The NII grew by 170%, from 235 to 634. The Sky rose from 1,367 to 2,731 - an increase of almost 100% - while Tim and Light rose 68% and 57%, respectively.

 

Source: Economic Brazil

To access the Brazil Economic site, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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