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It is scheduled to travel to Belgium? Find out what to do after the attacks

03/24/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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Idec confirms that companies must rebook flights and hotels at no cost to the customer

Judiciary has decided that companies can charge a fine of up to 10% in case of cancellation, says Idec Thinkstock

After the attacks on the morning of Tuesday (22) in Brussels, Belgium, tourism in the country is paralyzed. The explsões left at least 34 dead and over 170 people injured.

According to the Consul General of Belgium in Sao Paulo, Charles Delogne, security alerts now in the country is maximum. Although Brussels International Airport to be closed after the attacks, there are two other airports in place functioning normally. But Delogne says it is not the time to travel there.

- The priority is the host of vítimas.Aconselhamos who is on site to stay at home. Of course we will solve the issue. But the moment is level 4 security, the maximum, on the streets. The airlines have tried to reschedule the flights to the country, some at no extra charge.

For Idec (Brazilian Consumer Protection), "in exceptional situations like these, the consumer has the right to give up or to reschedule the trip without paying a fine because it was motivated by a fortuitous event or force majeure - which occurs when there unpredictable events (caused by the nature or human intervention), the effects of which are not possible avoid or prevent ".

What to do?

First, the consumer has sought (s) company (s) involved (s) in providing the service and ask for full refund of what has already been paid.

Idec emphasizes, however, that the judiciary has decided that companies can charge a fine of up to 10% in case of trip cancellation. Then, up to 10% may even be fair.

If the company insists on charging abusive penalty for cancellation or retain the entire amount paid, the consumer may file a claim in Procon, or join with a lawsuit.

For reasons of up to 40 minimum wages, you can enter the Special Civil Court (JEC); up to 20 minimum wages, there is no need for a lawyer.

 

Source: R7

To access the R7 website, click here.

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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