Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

Consumidor.gov platform solves 79% of complaints registered

03/15/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

transparent image

 

reconciliation platform between companies and consumers recorded 261,000 visits in just over one year; objective is to promote dialogue and unburden the judiciary 

The National Consumer secretary, Juliana Silva believes the tool results are benefits for citizens and for the Brazilian state

With little more than a year in operation, the site Consumidor.gov managed to solve 79% of the 261,118 complaints registered by consumers. The tool created by the National Secretariat of the Ministry of Justice Consumer (Senacon / MJ) recorded an average service time of 6 days.

Data were collected from the creation of the mechanism in September 2014 until February this year. On Friday (11), the Ministry of Justice gave possession to the platform Steering Committee, composed of representatives of the ministry, the National Consumer Defense System and participating companies. The committee will support the management, maintenance and development of the system.

For the National Bureau of Consumer Juliana Silva, the gain is set the citizen and the state. "The site is the materialization of an institutional environment, with market support and backed by the government, to provide faster solutions to citizens. And can relieve the judicial system of the cases relating to the right of the consumer," he explains.

According to Juliana, the tool has accredited 304 companies representing about 60% of companies are currently litigants in the Brazilian courts. The initial idea was to create an online tool for the Protection and Consumer Protection Agencies (Procon) State, but the current Consumidor.gov format is even more effective for consumer dispute resolution.

Judicial eight Brazilian states already offer the tool as pre-procedural instrument. That is, before filing the case in the Consumer Law area, the courts have the tool and suggest the attempt at conciliation by the website, in order to decrease the legalization of less complex issues. Currently, this is done by the Courts of Justice of Rio Grande do Sul, Rio Grande do Norte, Distrito Federal, Santa Catarina, Paraná, Rio de Janeiro, São Paulo and Bahia.

 

Source: Portal Brazil

To access the site Portal Brazil, click here.

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

transparent image

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.