Clipping of news on Brazilian Culture, Law and Citizenship
03/15/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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apparent defect or easily identifiable
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Complaints about products or services that fit these conditions can be registered within 30 days, provided they are non-durable goods, according to the Consumer Protection Code. improper food for consumption are an example.
durable goods and services
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In these cases, problems or defects can be reported to the supplier within 90 days. The time period starts from the delivery of the product or at the end of execution of the services.
And in cases of 'latent defect'?
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When the defect is only noticed during use, the deadlines for complaint are the same. However, the counting starts at the time the problem be found. Thus, if an appliance fails only after eight months of use, the supplier will have to provide repair.
What is not required
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Suppliers have eternal responsibility for the quality of its products. Consumer goods have shelf life and undergo normal wear over time. Note that aspect before sending a complaint to the Company or to Procon.
How to prove the complaint
Photo: Fabiano Rocha / The Globe
The cards that require suppliers steps should be delivered with some form of proof, such as return receipt (AR), receipt in duplicate or record in office. All tips are the Senacon / MJ.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.