Clipping of news on Brazilian Culture, Law and Citizenship
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By: Team InfoMoney
SÃO PAULO - Many people do not know, but while traveling on vacation, the consumer may request, at no cost, the suspension of the Cable TV service during the period that will be out.
The measure is a right of the subscriber to pay TV, is expected in Normative Resolution 488 of December 3, 2007, according to the Ibedec (Brazilian Institute for Study and Defense of the Consumer Relations).
The text of the resolution, once every 12 months, the subscriber can suspend the service for minimum of 30 days and maximum of 120 days at no cost. At the end of the period, the signal can be restored, also without charge, and the operator will have 24 hours to the religion department.
Low use
According to the Office, many consumers are not familiar with the rules of the resolution and cease to exercise their rights, which would explain the low utilization of the benefit, despite the option being available for more than a year.
Demand, companies Cable TV Net, Sky and TVA, through its Office of the Press, have not reported data on the percentage of customers requesting the service.
Other benefits
Resolution 488 also brings other benefits to the consumer. One example is the determination that no duty of loyalty by the customer in time to engage the services of certain providers.
For Ibedec, the loyalty is only recommended when the subscriber is sure that will not terminate the contract early or that the benefits offered outweigh the stipulated time of grace.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.