Clipping of news on Brazilian Culture, Law and Citizenship
 


Consumer News

Procon in Roraima guides how to act in cases of injury by blackout

03/16/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

transparent image

 

Eight cities of Roraima were without power on Sunday (13).

Consumers who have had losses may request compensation. 

After the blackout that left eight cities of Roraima without power and affected at least 440,000 residents on Sunday (13), Procon Assembly guides consumers who had any prejudice to request the repair of the equipment or payment of damages.

The Procon Assembly works in the building of the second Assembly to Friday from 7:30 am to 13:30 pm. In addition to personal assistance, the agency has other consumer service channels through the phone 4009-5620, 4009-5616 and 4009-5617, and also the Assembly site.

According to the director of the agency, Lindomar Coutinho, this right is guaranteed by the National Electric Energy Agency (ANEEL) and the Consumer Protection Code (CDC).

"Energy companies are obliged, as providers of service, repair and compensate the consumer for damage to equipment caused by power outages," he said.

The director explains to consumers who feel aggrieved with respect to any damage on your product because of these blackouts, or even from power fluctuations, seek the power utility and open a service procedure.

After the procedure is opened by the company, the company has up to ten days to send a technician to the customer's residence. If the equipment serve for the conservation of food and medicine, such as refrigerator and freezer, the deadline for forwarding the technician is one business day.

"The company has 15 days from the check, to inform the consumer the result of the repair request."

Lindomar Coutinho also said that if the report issued by the company characterizing that was not due to the fall or power surge that was the burning of electrical and electronic equipment, it is up to the consumer to accept or not, and if he is not satisfied with the outcome of the report you can still bring a lawsuit for damages.

To a lawsuit is important, according to the director of Procon ALE, the consumer is well supported with all possible evidence, such as: technical report, treatment protocol, the repair budget and everything to prove their claims.

 

Source: G1

To access the G1 site, click here.

Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.


  Subjects list
 
  Copyright (c) 2006-2009. JurisWay - All rights reserved.