Clipping of news on Brazilian Culture, Law and Citizenship
02.03.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
Of course, Hi and Vivo appear in the first three positions among the companies that were the subject of complaints in Procon nationwide
phone topped the list of complaints in 2015 in all the country Procons. Survey by the National Consumer Bureau of the Ministry of Justice (Senacon) reports that the cell phone (13.4%) and fixed telephony (9.5%) were the subjects that have done most Brazilians look for Procons last year.
2.64 million calls were made in 2015, a 6.3% increase over the previous year, with a monthly average of 220,000 consumers served. Most people looked for the body to make some kind of complaint (65%). The rest went after some consultation or guidance.
Among the top five issues that demand more motivated to Procons still show credit card (7.3%), cable TV (6.9%) and commercial banking (5.7%). The main complaints are related to problems with billing (39.2%), with contract (17.3%) or poor quality of products or services (15.9%).
Light store
In the ranking of companies that have led consumers to consumer protection agencies across the country appear, by Industry, Claro / Embratel / NET (telecommunications), Itaú Unibanco (banks), Ponto Frio / Casas Bahia / Extra / Sugar Loaf (retail), Samsung (industry), AES Eletropaulo (power utilities), Qualicorp (health insurance), TAM (airline).
The group of five companies that were complaints target, regardless of the industry, consists of Claro / Embratel / NET (204,145 claims), Hi (200,659), Vivo / Telefonica / GVT (165,048), Itaú (92,934) and SKY ( 89 273).
The data are part of the Bulletin Sindec 2015 document containing information on consumer demands presented to Procons integrated into the National Consumer Protection Information System (Sindec). Part of Sindec 683 Procons spread across 531 cities.
(With Estadão Content)
Source: View Online
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.