Clipping of news on Brazilian Culture, Law and Citizenship
02.03.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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The Sindec Bulletin 2015 provides the consumer demands led to Procons integrated into the National Consumer Protection Information System
Brasilia, 01/02/16 - The Procons integrated into the National Consumer Protection Information System (Sindec) met last year, 2,648,521 people, an increase of 6.3% over the previous year. These data were consolidated by the National Bureau of Consumer Ministry of Justice (Senacon / MJ) in the publication Newsletter Sindec 2015, which presents a brief analysis of the demands of consumption led to Procons during the year 2015.
Sectoral analysis
In this edition, Senacon shows the variation in the volume of calls registered in face of the defendants in Procons sectors. For purposes of analysis, each sector is composed of the group of the respondent undertakings.
The electricity sector had the highest variation of growth (43.5%) in 2014 to 2015. Highlights were the company Eletropaulo and Power Plants Matogrossenses (Cemat), which had respectively 122% and 182% increase in total recorded calls.
Graphic
The second sector with the highest growth percentage in relation to 2014 is the telecom operators (23.6%), which accounts for a third of the requests received by Procon. The subject cell phone generated the highest number of complaints by consumers, with 338.247 million calls, representing 13.4% of total demand. In 2014 were 226.353 million and 9.5% of the total registered.
The banking sector showed a small increase of 0.7%, however, the issue credit cards grew 19.7% in the volume of records. In 2015 were 183,000 calls, representing 7.3% of all requests received. In 2014 were 153,000 calls, representing 6.5% of the total registered. The variation was mainly due to the increase in total demand on cards registered by the institutions CEF and Itaú (89% and 23% growth respectively).
The retail sector grew by 2.9%, the GPA Group accounts for the highest volume demands, 32% higher than the previous year. The other companies in the sector, with the exception of B2W and Pernambucanas, showed a decrease of demands in relation to 2014.
Already the industry sectors and air were the sectors that showed total reduction of calls recorded in Procons (-7.2% and -8.9%, respectively). In the industry, except for the companies Sony, Motorola and positive, all other vendors considered in the analysis reduced the amount of calls in 2015. Already in the airline industry, Tam, Gol and Avianca decreased in volume records. The Blue grew 13%.
Among the companies analyzed in the supplementary health sector, the trend was downward, except for the company Unimed Paulistana, which showed 408% growth over the previous year. It is worth noting that the company had disposed of its portfolio in 2015 by order of the National Health Agency - ANS.
Solution Indices
The newsletter also reported consolidated information on supplier performance in solving problems brought by consumers.
The average index calculated solution in the telecommunications sector was the largest recorded in 2015, with 81.7% of demands met. Second place went to the banks sector, with 80.5%, followed by health insurance with 78.4%, retail by 77.3%, electricity by 77.1%, industry with 76.9% and air transport 73.6%.
The Sindec Bulletin 2015 also presents a list of 50 companies more demands on Procons, responsible for 70% of all recorded calls. Among the 20 companies most demanded, responsible for 60% of all cases, 17 already meet their customers by Consumidor.gov.br platform.
Sindec
The National System of Consumer Protection of information is the computerized system that integrates the services provided by consumer protection agencies from 26 states, the Federal District and 400 municipalities. As several of these Procons have more than one drive, the system covers 683 units spread across 531 cities. These Procons meet a monthly average of 220,000 consumers. The complete list of integrated Procons and the date of integration can be found in http://portal.mj.gov.br/SindecNacional/ site.
Consumidor.gov.br
The Consumidor.gov.br is the public service that allows direct communication between consumers and businesses for consumer dispute resolution online, all monitored by consumer protection agencies and the National Bureau of Consumer Ministry of Justice. For more information, visit: www.consumidor.gov.br
Log in Sindec the Bulletin in 2015.
Justice ministry
Source: MJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.