Clipping of news on Brazilian Culture, Law and Citizenship
01.29.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Eating out is a simple act that can sometimes bring hassles. Find out what your rights:
Restaurants, cafes and the like should have posted the menu with prices, in cash, visible at the entrance of the site. Suppliers must also inform the values of respect for the cover charge and the possibilities for bill payment (credit card, check, ticket).
In Sao Paulo, the Municipal Law 11.617 of 1994 gives freedom to the consumer, if desired, to visit the kitchen of the property and verify their hygienic conditions.
Poor service delivery of staff of the establishment, the quality of food and problems with hygiene of the place can be questioned by the user.
The payment of the service charge, the famous 10% charged by bars and restaurants on the total value of the account is optional. Therefore, it is part of the employee's remuneration, which is the establishment and not to the consumer.
Couvert
The State Law 14,536, of September 06, 2011, states that it is the duty of providers operating in the State of São Paulo provide information about the cover charge, before offering it and if they do may not make the charge.
Stopper rate
The corkage fee is charged to customers who bring their own drinks to restaurants. The collection may occur, since informed consumers clear way.
The establishment is not obliged to allow the user entry with drinks elsewhere.
Waste rate
The food waste fee charged by institutions seeking not allow customers to leave leftovers on the plate, is unfair, because the consumer already paid for the service provided by the site.
Where to complain
Problems with the cleanliness of the place, with food odor or strange taste can be reported to a health watchdog.
If consumers are charged unduly by the service fee or cover charge, you can claim the Procon of your city.
Source: Procon SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.