Clipping of news on Brazilian Culture, Law and Citizenship
01.28.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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(Updated 1/27/2016)
Carnival, one of the most traditional festivals in Brazil, is coming. From north to south of the country, all prepare to enjoy the revelry near or far from home. Who are traveling, either by plane or bus, should be prepared for possible unforeseen and aware of their rights. Check out these tips Idec!
Not only clothing is made a good suitcase trips, some objects are indispensable
Baggage
Even before the boarding, the passenger can take precautions and identify your bag using labels containing your name, full address and telephone number. Thus, in case of lost luggage with the label information will be easier to contact you.
One possibility for those who want to prevent is to declare the value of the luggage, upon payment of a fee. Thus, if the luggage is lost, the company will indemnify the customer according to the declared value. It is noteworthy that valuables such as jewelry, cash and electronics are not accepted in the declaration. Therefore it is recommended to take them in your hand luggage when you can not leave them at home.
If the bag is damaged or disappear, before leaving the landing area, go to the desk of the company having in hand the Baggage Check and fill the RIB (Baggage Irregularity registration). If there are signs of violation of the suitcase or disappearance of objects, the company must be communicated and the indemnity shall occur within 30 days from the date of the claim.
Consumers who have their rights violated can also seek damages from the responsible company. Both at the airport as the bus station, from the moment that check-in takes place, the company will be responsible for the passenger's luggage and, according to art. 6 CDC (Consumer Protection Code) in the event of baggage loss or damage, up to her compensate him.
Rights on the road
For those traveling by road from Brazil, there are other challenges. If the bus break in the middle of the path, for example, and the company only have a lower car model to accommodate passengers, the consumer should be reimbursed the difference in value between the ticket that was purchased and the bus which was used in part the route.
Companies must also inform all offered services so that, before you buy your ticket, the person is aware that bus travel.
Delays and cancellations
Even with the increase in passenger flow both in airports and in the road, the company must fulfill its obligations in the event of delays or cancellations. If you choose to travel by bus and this delayed for more than an hour, the consumer can request the other way - for another day or time - to the same destination or ask back the amount paid for it.
If traveling by plane, rights as phone calls, internet access, food and lodging are required and vary according to the time delay. If the flight is canceled, the passenger can request a refund or choose another day and time for travel. Read more about their rights in case of problems with flight.
Save all
It is important to remember that for any claim, all documents and receipts should be saved and annotated care protocols. Thus, the claim and the claim for compensation can be performed easily, avoiding that consumers go through bad times and short, deservedly, the revelry of the most anticipated holiday of the year.
See also: Learn what precautions have before renting a property for season
Source: Idec
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This article was translated by an automatic translation system, and was therefore not reviewed by people.