Consumer News

Cars damaged in parking lots do not always have satisfactory repair

01.25.2016

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RIO - In January 2015, Carlos Veloso was a wedding in a house party in São Paulo, and entrusted his car to the valet service RedePark. Around 23h, it was called to the parking lot and told that the valet had broken the key in the ignition kernels. On the 15th of last September, the journalist Ticiana Azevedo left his car, an armored Mercedes-Benz, care of Valet Parking in Le Vin restaurant in Ipanema. About two hours later, when he returned to pick up the car, he was still standing on the street, due to a "problem": to open the vehicle door, the valet did not notice an approaching truck, which crushed whole left side, including front and rear doors, tail light and trunk.

The solution to the case of Veloso was not immediate, but it does not compare to the situation that has been going Ticiana. He triggered the insurance on time, but the key chain failed to solve the problem, and the car was towed to his residence. Veloso called the RedePark, who showed him a key chain, which collected R $ 250 for the service. At the request of the company, which found the high value he sought another professional. The fix was in one hundred reais, and the bill was presented to RedePark, which promised to make the deposit in early February. Despite the delay, the story of Veloso, who sought the Defense of the Consumer GLOBE, was resolved: in late February, the hundred reais were deposited into your account.

Ticiana, in turn, continues fighting to have the car in the condition it left to be parked:

- When I left, I was already a person identified as Jefferson Barroso, presenting as supervisor of Valet Parking, without uniform, without company card, to handle the situation. In the manner of it!

NEW DOOR IS ONLY THE PROMISE

Although he asked that the car was taken to an authorized Mercedes, the paint and body shop service ended up being done in a workshop indicated by the Valet Parking, which promised the damaged door would be exchanged for a new one, which did not happen. According Ticiana, the vehicle returned with a sloppy painting, matte, and the revamped port. Dissatisfied with the service, she took the vehicle for the AGM, one of only two Mercedes-Benz dealerships in Rio, to redo the entire left side of the painting and check the door, which was completely warped.

- As authorized Mercedes, it was the right place to fix my car. I thought the problem would be solved, but I was wrong, because the car came out without the problem to be solved - account Ticiana.

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From there, he says, it was a push game that continues to this day. And it continues without the car, I thought about selling before the accident happen:

- To get an idea of the condition it is the car itself AGO the assessed at $ 22,000. The state of the vehicle is so bad that the insurer refused to renew the insurance. I wanted to sell it and could not. Besides all disorder and damage, I will have to pay 2016 property taxes.

The Association for the Protection and Assistance of the Rights of Citizenship and Consumer (Apadic) confirms that, while delivering the vehicle to the parking company, the consumer transfers to this custody of the well, which is returned in the same way you received . The association recommends that, in case of problems, consumers documenting the facts, through photos, written complaints, police incident report, and record data of potential witnesses. Thus, there is no company to bear the costs for the recovery of the property, it may be triggered in court.

Specialist consumer protection, the lawyer Rodrigo Ribeiro states that the owner is entitled to full compensation for the damage caused to the vehicle and any expenses generated by the accident, such as mobility, whether by taxi, or by renting a vehicle.

According to Ribeiro, this right is enshrined in Article 14 of the Consumer Protection Code and is independent of fault (negligence, incompetence or recklessness).

- Just that there has been damage for providing services to emerge the obligation to indemnify. In this case, the victim should not have allowed the removal of the vehicle for unknown workshop, but could and should have demanded that the repair was made by concessionaire of the brand, with the help of a company specializing in armor, certified by the army and by Inmetro - explains .

WHAT THEY SAY BUSINESSES

The Valet Parking advises that, when it happens some incident, the company supervisor one make themselves available to resolve the case, as in the case of Ticiana, which allowed the car was taken to a contracted workshop to the company and chose to use taxi as He is awaiting the return of the vehicle. Upon receiving the car, he found that the repair had not been adequate and decided that the vehicle should be taken to the AGM authorized dealer of Mercedes, request that was immediately answered by the Valet Parking. The AGM, the owner of the vehicle took over the conduct of negotiations with the concessionaire and later sent the invoice for services rendered to the company that made the payment.

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The After Sales Manager of Mercedes-Benz AGO, Robson Lemes, said in a statement that the vehicle was never repaired at the dealership, because the budget has not been approved. "I inform you that the vehicle was not repaired at the AGM Mercedes-Benz, but in another particular workshop, was brought to the dealership to correct poorly executed repairs, which was not allowed."

The text also explains that the car was received at the dealership, and then the Bodyshop department and Painting did the budget to repair the damage, which, according to the client, did not exist before the collision. The head of the car was at the dealership along with the client to discuss the value, which was not approved because it should be taken to the director of Valet Parking analyze. "The client did not seek the most, so we believe that the repairs were not authorized by the responsible for parking, which would afford such expenses," said Helms.

In the face of so much controversy, Ticiana states that any possibility of agreement was depleted last week and now awaits the end of the recess to bring a lawsuit in court.

Read more about this in http://oglobo.globo.com/economia/defesa-do-consumidor/carros-avariados-em-estacionamentos-nem-sempre-tem-conserto-satisfatorio-18532595#ixzz3yFmJjcwO

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Source: The Globe

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