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Attention to picaretagem: consumers must be firm in defending their rights

01.21.2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

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The financial crisis that we consumers face is leading us to re-evaluate consumption patterns and find new ways to maintain the financial balance. Reach the end of the month in blue is becoming more complicated with increasing inflation. On the other hand, suppliers also try to keep businesses running (at a profit). Expenditure cuts, reducing staff, improving internal efficiency, among other things, are being implemented everywhere. Who does not yield to this may even run the risk of closing.

Creativity, then, is being used by both sides: consumers and suppliers. However, consumers should be aware that some bad vendors are trying to take advantage of this moment of crisis to increase profits by acting with "abusive practices" through small strokes. The consumer should not allow acts of picaretagem undermine their rights. 

The logic of these "stock picks" is one. Some vendors leverage that many Brazilians prefer not to pick a fight when they deal with an abusive collection, and will apply small blows to tens, hundreds or thousands of people then causing damage throughout society.

We know the difficulty of seeking a judicial solution, which can take up years and come face, and consume a lot of energy from everyone involved. In addition, the vendor knows that the bad inspection in Brazil have much smaller structures than is necessary. There is no tax, analysts, sufficient prosecutors and judges to respond soon to unlawful acts against the consumer (especially small). These bad professionals seek to enrich taking advantage of that. It is what is known in Brazil as "sticking pasted". They injure people, if either complain, even profiting greatly.

Last week in my town, a large food supplier sold a "combo" and the consumer to pick it up was informed that the yogurt was missing. He was told to return the next day to pick it up. Well, you could say it has a name, but we will use the term "bizarre situation" not to cause squeamishness. The consumer did not accept and was firm: sold, have to deliver or return the money related to it, if you can not deliver the product that was missing. Bad supplier hissed, done crying face, he threatened not to accept and went there and met the consumer's time. Case solved!

What I tell you is not to accept picaretagem against the equity you. Be assertive, clear, direct, polite but firm in defending their rights. If the municipal law says that the meter is to be connected by the taxi driver in front of you, demand it and not give up on your right. Insist firmly, communicate to know their rights and inform them that will trigger the supervisory bodies. The fact that no tax at the time or the delay of a fine is applied, is not a "blank check" for bad professionals take their money illegally. Be firm, do not yell, do not offend anyone, but requires clearly the respect of their own rights as a consumer.

Finally, the popular saying "grain by grain, the hen fills the bill" goes for all of us. Easy money out of his pocket and get back we know that the fight is. Do not let bad Leshem suppliers you. Be firm, objective, polite and clear. Asserts his rights immediately! Use assertiveness. Good supplier respects consumers and bad vendor has assertive consumer fear and aware of their rights.

By Lelio Braga Calhau, District Attorney defense prosecutors consumer of Minas Gerais. Graduate in Psychology from UNIVALE, Master's degree in Public Law and Citizenship by UFG-RJ, lecturer and coordinator of the website and Podcast "Financial Education for All".

 

Source: R7

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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