Clipping of news on Brazilian Culture, Law and Citizenship
01.14.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Passing would be the brother maid of honor and could not wait to leave the next day
Tania Rego / Brazil Agency / Files
The situation is this: you need to be maid of honor of his brother tomorrow and, therefore, marked a flight to make the trip today and avoid any unforeseen. When you arrive at the airport, we find that the airline canceled its flight for climatic reasons. However, you receive no choice and was forced to buy a bus ticket to not be left out of the ceremony.
That's what happened to a consumer who had a trip scheduled to Cuiabá (MT) to Campo Grande (MS) by the company OceanAir Linhas Aereas SA "Avianca". The company was ordered to pay compensation in the amount of R $ 8,000 for property damage and moral to the customer, and attorney costs.
On appeal, the company requested that the decision be reformed in order to reduce the amount of compensation. Already customer claimed that it was obliged to travel by bus instead of plane to arrive on time for an appointment, because of unwarranted cancellation of the flight.
Company has "regular" reputation in Claim HERE
In 2015, Avianca had 2,159 complaints and was able to meet 94.4% of cases. But the solution rate was 70.4%, which caused the company to close the year with the "regular" reputation according to the assessment of the consumers of Claim HERE!
Canceled by climate issues
Avianca explained that the flight was canceled for lack of weather conditions, which supposedly would prevent the landing of the aircraft. Thus offered to passengers boarding was done only the next day.
Regarding the costs, the consumer had to pay the amount of R $ 98.76 for the bus ticket from Cuiaba to Campo Grande, and had paid R $ 145.95 for airfare.
Lost time and money
In the decision, the cancellation of the flight and the provision of travel by land do not justify the reduction or increase of the compensation fixed, but mostly the hours and hours of waiting, discomfort, and embarrassment of the misinformation passenger at the airport
The decision was unanimous.
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.