Clipping of news on Brazilian Culture, Law and Citizenship
01.14.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
The consumer shall be entitled to personal assistance for termination of contracts with commercial establishments where the procurement of the product or service has been made in person. The guarantee is provided for in Senate Bill (PLS) 731/2015, ready to be voted in the environment committee, Consumer Protection and Inspection and Control (CMA) in a terminating character.
The proposal, authored by Senator Vanessa Grazziotin (PCdoB-AM), adds a clause to Article 6 of the Consumer Defense Code (Law 8.078 / 1990) to ensure the personal attendance on termination of contracts. The project's goal is to prevent abuses by companies, especially in markets such as telephony, internet and pay-TV, that require the cancellation of the service by phone or some other remote means, even when the contract was made in a physical store .
- And if the service was contracted in the physical establishment of the supplier, how to prevent consumer terminates the contract in the same place that held the contract? This is clearly a subterfuge to obstruct and delay the cancellation of the service, increasing unreasonably costs for consumers - questions the rapporteur of the matter on the committee, Senator Reguffe (PDT-DF), which gave a favorable opinion on the matter.
In its assessment, the project brings important contribution to the right of the Brazilian consumer and meets a social demand that stems from a clearly abusive attitude on the part of entrepreneurs. The rapporteur also noted that the measure will not result in costs to the merchants as it reaches those who already have physical outlets for sales.
If approved by the CMA, the proposal is to analyze the House of Representatives.
Source: Agência Senado
To access the Agência Senado site, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.