Clipping of news on Brazilian Culture, Law and Citizenship
12.22.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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In an unprecedented action, the Procon-SP Foundation, an agency of the Department of Justice and Defense of Citizenship of the State of São Paulo, and consumer protection agencies across the country have established joint procedures to investigate the conduct of misleading advertising by mobile phone operators.
Historically, the fixed and mobile telephony businesses have occupied the first places in the rankings of complaints in consumer protection agencies, whose complaints range from misappropriation, poor service delivery, undue interruption of Internet access, among others.
In addition, the lack of transparency in the sale of packages and promotions have generated a significant number of complaints, considering the consumer does not have access to information that effectively guarantee the choice of an appropriate plan their real needs, and the forms of control and tracking the use of their data packets.
According to the Brazilian Association of Procons - Proconsbrasil, service providers have been systematically violating the rights of consumers, who pay dearly for a service that does not have the quality promised.
One target of this action is to research the advertising carried out by operators to encourage hiring by the called user "promotion" in order that they do not explain adequately what their rights and duties, often inducing consumer into error.
As the executive director of Procon-SP, Ivete Maria Ribeiro, companies are subject to the sanctions provided for in the Consumer Protection Code and in particular the fine sanction, ranging from R$ 555.60 to R$ 8,333,144, 69.
Upon receipt of the notifications, companies have a period of 10 days to present a defense.
Procon-SP Foundation
Press Office
Source: Procon-SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.