Clipping of news on Brazilian Culture, Law and Citizenship
01.11.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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To date, about 200,000 cases have been resolved through the online tool
Observer for the National Secretary of Defense of the Consumer, Juliana Pereira, the president of TJRJ, Judge Luiz Fernando Ribeiro de Carvalho, signing the cooperation agreement
RIO - The Court of the State of Rio de Janeiro (TJRJ) joined a new conciliation channel for consumers and businesses in conflict seek court settlements, avoiding the emergence of new processes. The President of the TJRJ, Judge Luiz Fernando Ribeiro de Carvalho, signed last December, a cooperation agreement with the National Bureau of Consumer Protection of the Ministry of Justice (Senacom). The agreement implements the state using the online platform Consumidor.gov.br, official channel of the Ministry of Justice for conciliation to be released by TJRJ, expanding the range of options between the parties.
"We expect this partnership to be fruitful for all. It is another successful step in this way to guarantee Consumer Protection, "he praised the president TJRJ.
National Secretary of Consumer Protection, Juliana Pereira da Silva points out that the consumer does not leave home to sue anyone, but rather to solve a problem:
"When he does not find channels and effective ways to do so it becomes an easy prey to the legalization. The Consumidor.gov is a great alternative. We already have an agreement with eight Brazilian courts. To date, about 200,000 cases have been resolved through the platform without opening process. "
The Consumidor.gov existed since July 2014 and already has 295 participating companies, representing half of the biggest litigants the Brazilian judiciary.
"Of every ten cases that come to the platform, eight have solution for up to eight days. This represents 80% of resoluteness, "said the secretary.
To access the service, the consumer must fill out an electronic form available on the site, make a record with login and password and report the problem clearly and directly. The company will have 10 days to respond to demand and seek a compromise. From this, the consumer will also have a time to evaluate the proposal. All this without third party intervention.
The coordinator of the Alternative Dispute Solution Program - Reconciliation Pre-Procedure of TJRJ, Judge Flavio Citro says that the platform is yet another alternative consumer dispute resolution that allows the consumer to have a channel of communication with the vendor to complain about the product or poor service, formalizing their dissatisfaction to the supplier, which, in turn, has the oportunidadde to correct the error and restore credibility with the frustrated customer.
The judge points out that all these extrajudicial service structure has a purpose, which is to reduce the legalization fee, and it is important that it be formalized consumer complaint to the supplier, which should resolve the complaint in extrajudicial headquarters:
- Consumers should not and can not trigger the judiciary without having claimed against forncedor in extrajuducial headquarters. The judiciary is no call center or total quality corporate program, but a power that has the role of judge disputes arising from a weathered alleged. Therefore, only when the forncedor not settle the claim out of court is that claimants must trigger the Justice so that situations like that denounced not recur. It is not justified that the judiciary is activated in place of the supplier in the market place, to meet unsatisfied consumer.
But, he adds Citro, if the supplier receives the complaint and does not solve, must be punished. Hence the importance of consumidor.gov and pre-trial conciliation of the Court, that provide an extrajudicial channel service to consumers which gives opportunity to the supplier to resolve the complaint amicably:
- It is very important to have an official platform focused state to the consumer. Companies that engage in solving customer problems will be put on a different level - Citro said.
For the President of the Judicial Commission of Coordination of Special Courts (cojes), federal judge Ana Maria Pereira de Oliveira, the consumidor.gov is a channel that empowers the consumer, as it will go directly to suppliers to solve your problem before seeking a solution in court.
The online platform, regulated by a federal decree, is monitored by the Public Prosecutor, Public Defender and Consumer Protection agencies. Android OS users can now download the Consumidor.gov application on mobile. For those who have IOS application will be launched.
The civil courts and special courts State Civil receive about 800 thousand new cases a year. The total collection is around 10 million shares in Rio de Janeiro. Only the Small Claims Courts concentrate more than 55% of the shares.
Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.