Clipping of news on Brazilian Culture, Law and Citizenship
01.07.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Consumer did video the moment he opened the box and posted on social network
Playback / Facebook
A Bahian photographer was surprised to receive in the house where he lives, in Salvador, a bottle with water in place of the professional camera of R $ 6000 he had bought on the internet for just over a month. The case was released on social networks on Tuesday, June 5.
Pedro Nunes, 33, who is also a lawyer, suspected that something was wrong because of the volume of the box and decided to film the moment he opened his merchandise. The video was posted by him on a social network, accompanied by an outburst.
Watch the video posted on Facebook!
"Before you even open the box, I knew I had no camera at all. The packaging was very small and not fit or the lens. The machine is very heavy and the box was light. I thought it was a brick, as has happened in a case that I saw on television. It was all sealed, and the invoice came in the name of another company, I think the outsourced accept responsibility for the delivery. I do not know what procedure adopted, "he said.
Purchase was made on Black Friday
The photographer account that made the camera in the acquisition of Casas Bahia site at the end of November last year during the Black Friday sales campaign in which companies of e-commerce and physical stores offer discounts worth of products. After discovering that he had received a bottle, the photographer still joked, "is that at least is coconut water?".
"I bought in late November, and the deadline was not until the 29th of December, a month later. I bought the internet because I was a super price into account, about two thousand reais less, and the site is credibility. But in addition to having taken too long to deliver, I was still surprised at this, "he said, contact the G1 website.
Peter said that he contacted the company soon after receiving the bottle with water, but have not yet received a response about the situation. The photographer said he planned to file a complaint with the police.
"I made prints from every walk of purchase. Once you got the bottle with water, called them and informed me that it had happened again and that I was to wait. I asked six business days to review the case, but I want to receive the machine, do not want to wait. I have documentation to record the complaint in this case for embezzlement. I do not think has been lost because loss is when there comes nothing, "he said.
Company return
The G1's report filed in touch with Casas Bahia, but was told that responsibility for sales via e-commerce is the Cnova. Contact the company, officials said they would investigate the details of sending and seek a solution to the case before an announcement.
The G1 tried to contact the Cnova, who was to stand on the case later on Wednesday.
Be careful when making purchases over the Internet
To try to avoid going through the same thing that Peter is necessary to seek information about the company before purchasing any product. In that case, look for references and information about the store in Claim HERE!
Then check the registration of products and services and product features. Do a search on the feedback that the store has. Also, stay tuned delivery terms: terms and the eventual cost of freight.
Sources: G1 / iBahia
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.