Clipping of news on Brazilian Culture, Law and Citizenship
01.05.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Organ director states that "terrorism" in calls, emails and messages is not allowed by the Consumer Protection Code. High default rate has raised outsourced specialist companies to charge consumers
Articles 41 and 72 of the CDC defend consumers from unwarranted charges (Playback)
Several calls during the day and night, emails and threatening messages. Anyone who has had some kind of debt or late payment knows what is to be pressed 24 hours to settle the bill as soon as possible. But to what extent this charge is within the law? You can even claim the debtor stage?
The architecture student Moreira Caio, 23, says it is "pressed" daily by phone carrier in which he hired an internet package and links. According to him, the operator gets to call five times a day if the late payment. "It's hard because a lot of times I'm on stage, I need to be focused there. They do not ask what time can turn on or if we can talk then. So when do not report the debt is outstanding and will suspend services at any time. "
According to the chief executive of the Protection Program and Guidance Consumer Amazonas (Procon-AM), Rosely Fernandes, the collection can become abusive from the moment that hinders work or leisure who hired the service. "There is a case that the company contacted the head of the person to perform the charge and he was dismissed from where she worked. It is a serious constraint that has become a moral damage "reported the director.
Abusive charges
In view of the Amazon Procon coordinator, abusive charges must be met by consumers. Rosely Fernandes explains that between the right approaches to borrowers is sending formal letters to the residence, which request that the person to seek the company and report deadlines.
"From the moment you start receiving nonstop informally, by then it becomes an abusive collection. You can even get (charges), but when you begin to detect that it is no longer a normal charge, must trigger the Procon "said Rosely.
Attitude is crime
In accordance with Article 71 of the Consumer Protection Code, a crime any establishment "used in debt collection, threat, coercion, physical or moral constraints, false statements incorrect or misleading or any other procedure that expose the consumer without justification, to ridicule or interfere with your work, rest or play. "
Article 42 endorses the idea, it argues that "in the collection of debts, the delinquent consumer will not be exposed to ridicule, or be subjected to any type of embarrassment or threat."
Companies specialize in collections
Long charging mode has been gaining strength by companies that are experts. Outsourced, we take the responsibility to charge the customer through information passed on by the company that had contracted service.
The President of the Regional Council of Amazonas Economy (Corecon-AM), Marcus Evangelist explains that the expansion mechanism is a way for companies to recover profit. "Every debt generates a cost in the company. It sells shirt, but do not know charge. This device has a cost but has return and reduces the entrepreneur's liability without taking the focus of the business. "
The director of Procon-AM says the responsibility to the Consumer Protection Code remains the contractor. "No use outsource services. The company that hired the consumer is the immediate supplier. She can not escape. "
Source: Uol
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This article was translated by an automatic translation system, and was therefore not reviewed by people.