Clipping of news on Brazilian Culture, Law and Citizenship
01.06.2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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What was supposed to be joyous turned into a headache for many people. In social networks pop up complaints from whom you purchased the product on the Internet to be delivered until Christmas Eve, but so far not received the order.
At the post Facebook page, can be read dozens of complaints about delay in delivery of goods ordered before the year-end festivities. Comments are made by Internet users even in the company posts that have no direct relationship with deliveries, as was the case with theme music of the Brazilian delegation that will compete in the Olympic Games in Rio this year.
Already on the site Complain Here the overwhelming majority of complaints against online retailers with regard to non-compliance of the delivery time.
So that the client seek their rights, the coordinator of Procon Assembly, Marcelo Barbosa, says it is essential to have at hand a document proving the delivery. "It may be an email, for example. Generally these emit buy vouchers that establish the minimum and maximum times. It is the document that the consumer has to have at hand," he explains.
According to Barbosa, with proof in hand, the consumer may require the rights provided for in Articles 30 and 35 of the Consumer Code: the first is the immediate product delivery. The second option is to accept another product in place and another way out is to ask for the money back.
According to the coordinator, the consumer should look directly the retailer where the purchase was made. "You can still bring a lawsuit for damages against the company. For this he should seek the Procon."
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For note, the advice of the Post Press said that all postal operating process and orders in all phases (posting, treatment and distribution) functioned normally in the month of December / 2015 in Minas Gerais, "that is, we had no problems".
It said the same frame extends to early January. "With regard to national distribution, we are still investigating at our headquarters in Brasilia."
Source: These Days
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This article was translated by an automatic translation system, and was therefore not reviewed by people.