Clipping of news on Brazilian Culture, Law and Citizenship
12.15.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Cable disruption left more than one million users without service.
Company says it will provide the necessary clarifications to the organ.
Following the supply problems that affected more than one million users in Paraíba on Sunday (13), TIM was assessed on the morning of Monday (14) by the Municipal Consumer Protection and Defense (Procon-JP) due provision of service. According to the Secretary of Procon-JP, the company should have been guarded to prevent a problem as the breakup of a cord not to let more than one million users without service.
In a statement, TIM said "we are aware of the assessment and provide the necessary explanations to Procon João Pessoa." Also in the statement, the company said it "is already working to make the reimbursement of customers impacted by the failure of this Sunday."
The problem affected operator users in Paraiba morning until early Sunday evening (13). In a note sent to the G1 on Sunday, TIM clarified that the difficulty encountered by users to travel on the network operator was due transmission wire breaks that, according to the company, are the provider responsibility.
The Secretary of Procon, Helton Rene explained that to be assessed, the company has ten days to defend the charges. If the justification is not satisfactory, the company can be fined up to R$ 5 million.
"The problem was with another company, which outsources the service, it seems, but the TIM should be prevented so that the breaking of a cable does not cause a nuisance of this proportion. It was to have just one, but several, in case of a rupture, be at least one line to assist in cases of accident, "he said.
Still according to the secretary of João Pessoa Procon, the assessment is a penalty pedagogical, so that the company notified not again make the same mistake. "If any consumer just experiencing any prejudice on account of suspension of service, it is important to go to the headquarters of Procon to register the case, and thus evaluate a possible action," he said.
In social networks, users of services provided by TIM complained about the inability to use the data network and also make or receive calls. Disruption of the TIM transmission cables left carrier's users in Paraiba struggling to make calls and use the company's network.
Source: G1
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This article was translated by an automatic translation system, and was therefore not reviewed by people.