Clipping of news on Brazilian Culture, Law and Citizenship
12.15.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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At the end of the year is large number of consumers using the services of airlines because of the festive and holiday dates. The period also increase consumer complaints records seeking clarification about their rights, so the Procon guides and clarifies the questions:
Cancellations
If the cancellation is made by the travel agency, it is required to repay all amounts paid duly corrected, as to any material damages and moral damages should be pleaded in court.
Cancellations made by the consumer must be notified in writing, as far in advance as possible. Except for the shoot, the tour operator may retain a percentage proportional to the period in which the company was informed of the cancellation. As for the shoot, any refund will depend on the kind of contracted package.
The tickets at promotional rates have differences from conventional. They may have time limits (minimum and maximum) stay and there may be extra fee to change or cancel reservations. So it is important to check the validity restrictions for cancellation and refund and date changes, in addition to stays of deadlines. All this information must appear on the ticket.
When the cancellation from the airline, the passenger is entitled to a full refund or endorsement, including other companies, without any additional expense.
Flight delay
At the time of occurrence search for the civil aviation within the airport or the company's check-in counter to try to resolve the issue.
The consumer is entitled to:
- In case of delayed flights: Airlines that delayed the flight by more than an hour they are obliged to offer passengers free communication, whether by Internet or telephone.
- In delays of more than two hours the companies have to provide food.
- On flights with delay of more than four hours the companies are required to provide lodging and transportation to the hotel, re-accommodation on another flight, ticket endorsement to another company or a full refund of the ticket.
Overbooking
Overbooking is selling more tickets than the number of available seats. In these cases, the company is required to accommodate the passenger on another flight, paying the expenses for meals, phone calls, transport and accommodation, if any. Or even reimburse you, in addition to offering other types of communication.
Baggage
The bags, bags, packages or handbags should be identified, in and out, with labels with your name, complete address and phone number. Any excess baggage can be charged, so check in advance the specific weight limit volume or by the company (must be in the service delivery contract). Some luggage, necessarily, must be shipped as cargo, check with the airline, including on the fee.
After check-in, or receipt for boarding, the airline becomes responsible for their luggage and must indemnify it in the event of loss or damage. If you prefer, to ensure your safety, make a statement of the items contained in baggage, detailing the values, save a route (rate charged separately).
In international travel, for security reasons, there are some restrictions on hand luggage and personal belongings. There are also some items that can not be carried in checked baggage, for example, fragile or perishable. In this way, check the procedures in advance with the airline.
Lost luggage
Noting the missing bag go immediately to Balca ~ the ae'rea company. The first step e'report the disappearance of luggage and fill the Baggage Irregularity registration (RIB). E'important tambe'm register a complaint with the escrito'rio the Age ^ National Aviac¸a INSTANCE ~ Civil (ANAC) inside the airport.
To dome'sticos flights, the company has a period of ate' 30 days to return the belongings to the address stipulated by the passenger. For international flights e'the deadline of 21 days to return the missing bag. If the time appointed for the devoluc¸a ~ in ~ o is respected, the Company shall pay an amount equal to the suitcase and objects contained in it, ale'm of all the expenses that the customer will have to loss account Baggage. Everything must be proven.
How to prevent loss
Kick start identifying your luggage. If the suitcase conte'm items of value, e'ideal A` now declare the estimated value of the suitcase. The declarac¸a ~ oe' made on payment of a stipulated fee for pro'prias ae'reas companies. It is noteworthy that in such cases the company has freedom to search his bag and negotiate the declared value. The declarac¸a ~ the functions as a espe'cie insurance, since, if the case is lost, the value declared by the passenger sera' reimbursed by the company. Objects such as jewelry and electrical appliances ^ ~ the only ones in the can inclui'dos in the declarac¸a ~. Take them in your luggage ma ~ o.
Damaged luggage
Mailing broken
To find that your luggage was damaged during a flight, you should immediately report the matter to your airline, within the airport itself. The solution offered by the company is not satisfactory, you can file a complaint with the ANAC for possible damages and register your complaint in Procon.
If any product e'stolen and violated their luggage, the company ae'rea e'the responsa'vel since e'she who hires the funciona'rios and therefore directly responsible for his actions. By precauc¸a ~ o, consumers should always inform A` company ha' valuables in luggage and following recomm ~ that the expensive items, such as electrical equipment ^ cal, fotogra'ficos and jewelry should be taken in ma ~ the luggage.
The Procon Goiás further clarifies that if a consumer feels wronged can seek the assistance of Goiás Procon, carrying documents proving any of the listed illegalities, or through dial 151 or complaints on (62) 3201 to 7100, or in person at headquarters which is on 8th Street # 242 in the center of Goiânia, and in all service stations, installed in Vapt Vupt units. Another service channel is the Virtual Procon.
Source: Goiás Now
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This article was translated by an automatic translation system, and was therefore not reviewed by people.