Clipping of news on Brazilian Culture, Law and Citizenship
11.23.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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For the Consumer Protection Code, there is merely illustrative photo
Reproduction / TV Globo
Nowadays the consumer finds any product or service available for purchase or hire on the internet. In search of companies doing the buffet food for parties, for example, just one click to appear several options of them. Of course these companies do advertising with pictures of foods that give mouth-watering but not so images can be misleading to the consumer.
A case that service ended in court in Rio Grande do Sul. A family hired a pastry shop on the internet to make the feast of sweets a year Daughter birthday. From the pictures, the girl's mother claims that were decorated and furnished, however, when it came to ordering the thousand sweet, was not at all what was shown by the photos. "It looked like a child had done, it was nothing to do with what we had seen, had no decoration, had nothing," he explains.
The party took place in the same way, but the family who did not approve the company's service, decided to file a lawsuit against the confectionery and won the lawsuit for moral damages. The case of Judge ordered the payment of $ 2000 to party owners.
Moral damages
In an interview with G1, the lawyer Rodrigo da Silveira explains that the moral damage was characterized due to the expectation that nourished family to the party a year daughter. "How sweet did not meet the minimum expectation that this has been built upon, ends up creating a nuisance that overcomes much of everyday life, ends up generating indeed a blow to parties," he explains.
By Article 37 of the Consumer Protection Code, it is prohibited throughout misleading or abusive advertising, and Article 6, is a basic consumer right to effective prevention and repair of material and moral damage, individual, collective and diffuse.
'There is merely illustrative photo idea'
Rogerio Silva lawyer explains that "There is, for the consumer protection code, that idea of merely illustrative photo. The actual product has to match what was offered."
Silva directs clients to maintain contact with the product or service supplier and, if possible, ask for a signature on protocol or document.
If you drive into any situation like a service, be sure to make a claim in Claim HERE to demand their rights!
Source: G1
Source: Complain Here
To access the site Complain Here, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.